02-18-2009 07:37 AM - edited 03-15-2019 04:18 PM
Hello All,
Im having an issue with CME 4.0/CUE 2.3. The 2 numbers in question are 494-4431 and 494-4445.
When the user at 494-4445 is on the phone, and another call is transferred to him from the receptionist at 494-4431 and not answered, it goes to CUE, but CUE is playing a recording saying that there is no mailbox associated with the extension. However, if 494-4445 is on the phone, and someone calls 494-4445 directly and not answered, it goes to the correct mailbox.
Im thinking that CUE is looking for a mailbox associated with 494-4431 which has no mailbox, as opposed to looking for a mailbox associated with 494-4445.
As always, any advice offered is greatly appreciated.
02-18-2009 07:44 AM
Hi Kenneth,
You can check this config for your CUE setup. This is likely what is causing this issue;
**Mailbox selection (OCN or LRD)
This configurable option specifies the mailbox to be used in case of call forward.
Mailbox selection: Mailbox in which an incoming voice message is stored. The options are original called number (OCN) or the last redirected number (LRD). LRD is the default option:)
Check out Page 88 of this good doc;
http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/rel2_3/cliadmin/cuecli23.pdf
Hope this helps!
Rob
02-18-2009 07:48 AM
Hey Rob,
I was actually looking at that doc before posting, as I found you referenced it in another conversation. I figured last-redirect number is the default, however, the mailbox is still not found when calls are transferred from the receptionist, and the call recipient is on the phone.
Thanks anyway!!
02-18-2009 08:34 AM
Hey Kenneth,
Sorry man! Did you verifiy your setting (I'm sure you did :) I remember seeing somewhere that this default is set at OCN if the CUE was upgraded from an earlier version.
Worth a try!
Rob
02-18-2009 08:44 AM
I did verify the setting, and last redirect is the default, as it doesnt show in the running config. Im not sure if this was upgraded from an older version, but I doubt it.
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