CUE wrong mailbox selected

[Kenneth Mohammed]

Hello All,

Im having an issue with CME 4.0/CUE 2.3. The 2 numbers in question are 494-4431 and 494-4445.

When the user at 494-4445 is on the phone, and another call is transferred to him from the receptionist at 494-4431 and not answered, it goes to CUE, but CUE is playing a recording saying that there is no mailbox associated with the extension. However, if 494-4445 is on the phone, and someone calls 494-4445 directly and not answered, it goes to the correct mailbox.

Im thinking that CUE is looking for a mailbox associated with 494-4431 which has no mailbox, as opposed to looking for a mailbox associated with 494-4445.

As always, any advice offered is greatly appreciated.

[Rob Huffman]

Hi Kenneth,

You can check this config for your CUE setup. This is likely what is causing this issue;

**Mailbox selection (OCN or LRD)

This configurable option specifies the mailbox to be used in case of call forward.

Mailbox selection: Mailbox in which an incoming voice message is stored. The options are original called number (OCN) or the last redirected number (LRD). LRD is the default option:)

Check out Page 88 of this good doc;

http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/rel2_3/cliadmin/cuecli23.pdf

Hope this helps!

Rob

[Kenneth Mohammed]

Hey Rob,

I was actually looking at that doc before posting, as I found you referenced it in another conversation. I figured last-redirect number is the default, however, the mailbox is still not found when calls are transferred from the receptionist, and the call recipient is on the phone.

Thanks anyway!!

[Rob Huffman]

Hey Kenneth,

Sorry man! Did you verifiy your setting (I'm sure you did :) I remember seeing somewhere that this default is set at OCN if the CUE was upgraded from an earlier version.

Worth a try!

Rob

[Kenneth Mohammed]

I did verify the setting, and last redirect is the default, as it doesnt show in the running config. Im not sure if this was upgraded from an older version, but I doubt it.