CUEAC-8.5

[csunni]

Implenting a cucm7.1.5 solution with Cisco unified enterprise attendant console 8.5, during business hours if reception is logging out then calls are not going any where , it still rings on with calling disaly shows the CTI gateway number, i have configured  emergency, overflow night service  numbers in the server side but need to sent the call to a physical phone  when reception logout during Business hours,how to accomplish this with CUEAC ? 

My call flow is  GW--> Att_Pilot#

hanks

UCS

[mathewlouis]

Did you ever figure this out? I am having the exact same issue.

[Roman Rodichev]

oh the pains of CUDAC/CUBAC/CUEAC!

[csunni]

I figured it out , under qeue management in the CUBAC/CUEAC server  there is an option for " No Operator overflow" this is need to be checked and and when the operator is not logged in the calls will forward to this specific number mentioned in the overflow

Thanks

Unni

[mathewlouis]

My problem ended up being that I was trying to send the call to an Unregistered endpoint. I assumed that I would get a busy sigal but that was not the case. After the endpoint was registered it worked ok.