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cueac 8.6 I can only see one call in queue

Hello, I have a CUEAC 8.6.2.11 and CUCM 8.6.2-22900. I have configured several queues, and I see the CTI ports, and cti route point registered correctly and I have enough cti ports.

The problem is tha I can  only see one queued, the following call give ring tone to the caller, but I can see the call in the queue until I answered the call in queue. Is indiferent in the queue the call is, although I call to another queue , I will not see this call until answer the other call in queue.

Anyone kwow what could be the problem?

Thanks in advance

Regards, Raul

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