CUEAC Monitoring

[satish rawat]

There seems to be no way to monitor real time status of operators and Queues in CUEAC which is very disapointing.

However based on my experience you could create a regular operator user from web admin and login with this user in CUEAC console and be in unavailable mode ( F10) to monitor the calls in Queue, you wont be able to see what operators are doing but at least see if there are calls in Queue.

HTH

[testeven]

Hi,

I searched on the ARC forum and it seems there is currently no monitoring/alerting tools built within the  CUEAC Server, this is something we are keen on working on in future  products. I've asked if there's a release that will include this or any dude date. I'll let you know if I get any answer from them.

Regards, 

Tere. 

If you find this post helpful, please rate!

[jamgale]

Hi Satish,

You are correct, there is currently no real time activity information available on the CUAC products. I can tell you that this is something under consideration for a future release however I could not tell you when this is likely to be at this point.

Jamie

[paulmciver]

Hi Satish,

This is not available in any of the Cisco Attendant consoles but with Arc Premium there is an application in which a large part of its purpose is reporting and does include real time reporting (what a current Operator is doing, how many calls they have answered etc)

Paul

[Manish Pahwa]

Hi

We can have a look for the number of operator logged on to the console & number of calls being actively handled by the operators. Below is the path :

Engineering --> Service Management --> click on information button.

Thanks

Manish