CUPC (v8) - CSF in DeskPhone mode

[happyatuni]

Dear NetPro gurus,

With CUPC (version 8.0), if my client is using softphone mode, then it is easy.  All i need to to create a new CSF Device for each user.

But if all of their users already have a Cisco Phone on their desk, and if they are using DeskPhone mode.  Do I still need to create a CSF Device for each individual staff member?

Would greatly appreciated if anyone can shed some light on this.

Cheers,

Hunt                  

[chingkiatlee]

Yes, cause the CSF is different profile and use for cupc. Then it tie to the desk phone and control via cti.

Sent from Cisco Technical Support Android App

[happyatuni]

Hi Lee,

So regardless of whether my client use CUPS for Softphone mode or DeskPhone mode, i still need to create a CSF for them?

If so, is there anything different on the configuration steps between the two?

Cheers,

Hunt

[chingkiatlee]

Hi Hunt,

But normally people will using CSF and without deskphone. Cause the CSF is combination with phone call (softphone) & presence features.