04-17-2017 01:50 PM - edited 03-17-2019 10:05 AM
Hi All
Please help me. After upgrade from 9.1 to 10.5, I can not log on to Web Administration of CUPS. This have a LDAP integration. Who know solve this issue?
I tried with the command : utils reset_application_ui_administrator_password , without sucess.
TIA
Cristian.
Solved! Go to Solution.
04-18-2017 11:08 AM
Try cucm application admin account and password
04-17-2017 02:24 PM
That command is for the built-in account, not any LDAP users.
Try using the built-in admin account, make sure tomcat is running.
04-18-2017 10:40 AM
Hi Jaime
I´m using the application admin account for login to CUP Administration.
The Tomcat service is running.
admin:utils service list
Requesting service status, please wait...
System SSH [STARTED]
Cluster Manager [STARTED]
Service Manager [STARTED]
Service Manager is running
Getting list of all services
>> Return code = 0
A Cisco DB[STARTED]
A Cisco DB Replicator[STARTED]
Cisco AMC Service[STARTED]
Cisco AXL Web Service[STARTED]
Cisco Audit Event Service[STARTED]
Cisco CDP[STARTED]
Cisco CDP Agent[STARTED]
Cisco CallManager Serviceability[STARTED]
Cisco CallManager Serviceability RTMT[STARTED]
Cisco Certificate Expiry Monitor[STARTED]
Cisco Client Profile Agent[STARTED]
Cisco Config Agent[STARTED]
Cisco DRF Local[STARTED]
Cisco Database Layer Monitor[STARTED]
Cisco IM and Presence Admin[STARTED]
Cisco IM and Presence Data Monitor[STARTED]
Cisco Intercluster Sync Agent[STARTED]
Cisco Log Partition Monitoring Tool[STARTED]
Cisco Login Datastore[STARTED]
Cisco OAM Agent[STARTED]
Cisco Presence Datastore[STARTED]
Cisco Presence Engine[STARTED]
Cisco RCC Device Selection Service[STARTED]
Cisco RIS Data Collector[STARTED]
Cisco RTMT Reporter Servlet[STARTED]
Cisco Route Datastore[STARTED]
Cisco SIP Proxy[STARTED]
Cisco SIP Registration Datastore[STARTED]
Cisco Server Recovery Manager[STARTED]
Cisco Sync Agent[STARTED]
Cisco Syslog Agent[STARTED]
Cisco Tomcat[STARTED]
Cisco Tomcat Stats Servlet[STARTED]
Cisco Trace Collection Service[STARTED]
Cisco Trace Collection Servlet[STARTED]
Cisco XCP Authentication Service[STARTED]
Cisco XCP Config Manager[STARTED]
Cisco XCP Connection Manager[STARTED]
Cisco XCP Router[STARTED]
Cisco XCP Text Conference Manager[STARTED]
Host Resources Agent[STARTED]
MIB2 Agent[STARTED]
Platform Administrative Web Service[STARTED]
SNMP Master Agent[STARTED]
SOAP -Log Collection APIs[STARTED]
SOAP -Performance Monitoring APIs[STARTED]
SOAP -Real-Time Service APIs[STARTED]
System Application Agent[STARTED]
Cisco Bulk Provisioning Service[STOPPED] Service Not Activated
Cisco Serviceability Reporter[STOPPED] Service Not Activated
Cisco XCP Directory Service[STOPPED] Service Not Activated
Cisco XCP File Transfer Manager[STOPPED] Service Not Activated
Cisco XCP Message Archiver[STOPPED] Service Not Activated
Cisco XCP SIP Federation Connection Manager[STOPPED] Service Not Activated
Cisco XCP Web Connection Manager[STOPPED] Service Not Activated
Cisco XCP XMPP Federation Connection Manager[STOPPED] Service Not Activated
Primary Node =false
admin:
TIA
Cristian
04-18-2017 11:08 AM
Try cucm application admin account and password
04-18-2017 11:45 AM
Solved problem.
The problem is of application admin account password of the CUP in the CUCM.
Thank you.
04-18-2017 12:03 PM
This is because in CUCM 10.5, CUPS becomes part of the CUCM cluster ( like a subscriber ) hence you need the same credentials to login to it
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