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Custom Background Images Cisco IP Telephone 9951

damiranz20
Level 1
Level 1

‎07-17-2016 05:52 AM - edited ‎03-17-2019 07:33 AM

Dear All, 

Greetings!

I am trying to upload the images to our Cisco IP Telephone 9951. 

Phone Model: 9951

Details are as follows: 

Size Upload Picture (Big) in .png format Pixels: 640x480 

Size Upload Picture (TN) .png format Pixels: 123x111

Version: Cisco IOS Software, C2900 Software (C2900-UNIVERSALK9-M), Version 15.1(4)M3

Exact Directory Path: /Desktop/640x480x24

Uploading using tftp32 application.

XML File Configuration: Two Pictures:

<<CiscoIPPhoneImageList>
<ImageItem Image=”TFTP:Desktops/640x480x24/TN-Fountain.png”
URL=”TFTP:Desktops/640x480x24/Fountain.png”/>
<ImageItem Image=”TFTP:Desktops/640x480x24/TN-FullMoon.png”
URL=”TFTP:Desktops/640x480x24/FullMoon.png”/>
</CiscoIPPhoneImageList>

Cisco Router- Show Flash (result)

116 30502 Jul 12 2016 10:25:12 +03:00 Desktops/640x480/TN-CampusNight.png
117 26585 Jul 12 2016 10:25:14 +03:00 Desktops/640x480/TN-CiscoFountain.png
118 9026 Jul 12 2016 10:25:14 +03:00 Desktops/640x480/TN-CiscoLogo.png
119 28664 Jul 12 2016 10:25:14 +03:00 Desktops/640x480/TN-Fountain.png
120 27403 Jul 12 2016 10:25:16 +03:00 Desktops/640x480/TN-MorroRock.png
121 32907 Jul 12 2016 10:25:16 +03:00 Desktops/640x480/TN-NantucketFlowers.png
122 0 Jul 12 2016 10:24:58 +03:00 Desktops/640x480x1
123 704 Jul 12 2016 10:24:58 +03:00 Desktops/640x480x1/List.xml
124 0 Jul 12 2016 10:24:58 +03:00 Desktops/640x480x2
125 704 Jul 12 2016 10:24:58 +03:00 Desktops/640x480x2/List.xml
126 147 Jul 12 2016 11:20:10 +03:00 Desktops/640x480x12

Cisco Router Configuration from tftp server:

tftp-server flash:Desktops/640x480x24/Fullmoon.png
tftp-server flash:Desktops/640x480x24/TN-Fullmoon.png
tftp-server flash:Desktops/640x480x24/Fountain.png
tftp-server flash:Desktops/640x480x24/TN-Fountain.png
tftp-server flash:Desktops/640x480x24/List.xml

Issue: Still not displaying my uploaded Pictures.

Thank you for the Help.

Best regards,

Michael

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0 Helpful
6 Replies 6

Shashank Mahajan
Cisco Employee
Cisco Employee

‎07-17-2016 07:17 AM

Hi Michael,

According to the output of "show flash" it seems the .png images and list.xml file aren't uploaded into the correct directory.

119 28664 Jul 12 2016 10:25:14 +03:00 Desktops/640x480/TN-Fountain.png
123 704 Jul 12 2016 10:24:58 +03:00 Desktops/640x480x1/List.xml
125 704 Jul 12 2016 10:24:58 +03:00 Desktops/640x480x2/List.xml

It should have an output like this:

tftp-server flash:Desktops/640x480x24/List.xml
tftp-server flash:Desktops/640x480x24/ferrerTMB.png
tftp-server flash:Desktops/640x480x24/ferrer.png

Sh flash:
41         255 Jul 10 2016 02:05:06 -06:00 Desktops/640x480x24/List.xml
42       10464 Jul 10 2016 00:13:20 -06:00 Desktops/640x480x24/ferrerTMB.png
43      123302 Jul 10 2016 00:16:08 -06:00 Desktops/640x480x24/ferrer.png

0 Helpful

damiranz20
Level 1
Level 1
In response to Shashank Mahajan

‎07-17-2016 10:48 PM

Dear Mr. Mahajan, 

Thanks for the reply.

Please see below output for my Flash.

78 0 Apr 3 2013 12:07:32 +03:00 Desktops/320x212x16
79 61034 Apr 3 2013 12:07:32 +03:00 Desktops/320x212x16/Full.png
80 726 Jul 12 2016 10:04:12 +03:00 Desktops/320x212x16/List.xml
81 1696 Apr 3 2013 12:07:32 +03:00 Desktops/320x212x16/Thumb.png
82 61034 Apr 7 2013 11:32:44 +03:00 Desktops/320x212x16/Full2.png
83 0 Apr 3 2013 12:07:32 +03:00 Desktops/640x480x24
84 235423 Apr 3 2013 12:07:34 +03:00 Desktops/640x480x24/Full.png
85 669076 Jul 13 2016 09:10:40 +03:00 Desktops/640x480x24/firewall.png
86 2606 Apr 3 2013 12:07:34 +03:00 Desktops/640x480x24/Thumb.png
87 265 Jul 13 2016 13:58:24 +03:00 Desktops/640x480x24/List.xml
88 580457 Jul 13 2016 13:29:02 +03:00 Desktops/640x480x24/Fountain.png
89 669076 Jul 13 2016 13:29:34 +03:00 Desktops/640x480x24/Fullmoon.png
90 31615 Jul 13 2016 13:30:00 +03:00 Desktops/640x480x24/TN-Fountain.png
91 38074 Jul 13 2016 13:30:26 +03:00 Desktops/640x480x24/TN-Fullmoon.png
92 0 Jul 12 2016 08:58:26 +03:00 Desktops/320x212x12
93 131470 Jul 12 2016 10:04:04 +03:00 Desktops/320x212x12/CampusNight.png
94 80565 Jul 12 2016 10:04:06 +03:00 Desktops/320x212x12/CiscoFountain.png
95 8156 Jul 12 2016 10:04:06 +03:00 Desktops/320x212x12/CiscoLogo.png
96 138278 Jul 12 2016 10:04:06 +03:00 Desktops/320x212x12/Fountain.png
97 726 Jul 12 2016 10:04:08 +03:00 Desktops/320x212x12/List.xml
98 109076 Jul 12 2016 10:04:08 +03:00 Desktops/320x212x12/MorroRock.png
99 108087 Jul 12 2016 10:04:08 +03:00 Desktops/320x212x12/NantucketFlowers.png
100 10820 Jul 12 2016 10:04:10 +03:00 Desktops/320x212x12/TN-CampusNight.png
101 9657 Jul 12 2016 10:04:10 +03:00 Desktops/320x212x12/TN-CiscoFountain.png
102 2089 Jul 12 2016 10:04:10 +03:00 Desktops/320x212x12/TN-CiscoLogo.png
103 7953 Jul 12 2016 10:04:10 +03:00 Desktops/320x212x12/TN-Fountain.png
104 7274 Jul 12 2016 10:04:10 +03:00 Desktops/320x212x12/TN-MorroRock.png
105 9933 Jul 12 2016 10:04:12 +03:00 Desktops/320x212x12/TN-NantucketFlowers.png
106 0 Jul 12 2016 08:58:34 +03:00 Desktops/320x216x16
107 726 Jul 12 2016 10:04:12 +03:00 Desktops/320x216x16/List.xml
108 0 Jul 12 2016 10:24:56 +03:00 Desktops/640x480
109 669076 Jul 12 2016 10:25:00 +03:00 Desktops/640x480/CampusNight.png
110 521399 Jul 12 2016 10:25:02 +03:00 Desktops/640x480/CiscoFountain.png
111 38180 Jul 12 2016 10:25:04 +03:00 Desktops/640x480/CiscoLogo.png
112 687218 Jul 12 2016 10:25:06 +03:00 Desktops/640x480/Fountain.png
113 710 Jul 12 2016 10:25:08 +03:00 Desktops/640x480/List.xml
114 630701 Jul 12 2016 10:25:10 +03:00 Desktops/640x480/MorroRock.png
115 602765 Jul 12 2016 10:25:12 +03:00 Desktops/640x480/NantucketFlowers.png
116 30502 Jul 12 2016 10:25:12 +03:00 Desktops/640x480/TN-CampusNight.png
117 26585 Jul 12 2016 10:25:14 +03:00 Desktops/640x480/TN-CiscoFountain.png
118 9026 Jul 12 2016 10:25:14 +03:00 Desktops/640x480/TN-CiscoLogo.png
119 28664 Jul 12 2016 10:25:14 +03:00 Desktops/640x480/TN-Fountain.png
120 27403 Jul 12 2016 10:25:16 +03:00 Desktops/640x480/TN-MorroRock.png
121 32907 Jul 12 2016 10:25:16 +03:00 Desktops/640x480/TN-NantucketFlowers.png
122 0 Jul 12 2016 10:24:58 +03:00 Desktops/640x480x1
123 704 Jul 12 2016 10:24:58 +03:00 Desktops/640x480x1/List.xml
124 0 Jul 12 2016 10:24:58 +03:00 Desktops/640x480x2
125 704 Jul 12 2016 10:24:58 +03:00 Desktops/640x480x2/List.xml

Thanks, 

Michael. 

0 Helpful

Jaime Valencia
Cisco Employee
Cisco Employee
In response to damiranz20

‎07-18-2016 07:26 AM

And it's still wrong, the List.xml file HAS to be in the same directory where the images are, phones are hardcoded to see into the right directory for the image size for both, the List.xml and the images.

No set of instructions will tell you to upload them to another directory.

HTH

java

if this helps, please rate
0 Helpful

damiranz20
Level 1
Level 1
In response to damiranz20

‎07-19-2016 10:32 PM

Dear Sir, 

Greetings!

Any help would be appreciated. The issue for 9951 uploading image still persist.

Thanks,

Michael

0 Helpful

Jaime Valencia
Cisco Employee
Cisco Employee
In response to damiranz20

‎07-20-2016 08:58 AM

It has already been pointed out that the List.xml files are in the wrong directory, have you fixed that?

HTH

java

if this helps, please rate
0 Helpful

damiranz20
Level 1
Level 1
In response to Jaime Valencia

‎07-20-2016 10:36 PM

Dear Sir, 

Greetings!

Yes Sir, the issue has been solved.. 

Thank you.

0 Helpful
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