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Custom MoH File not playing

Iyad Musleh
Level 1
Level 1

I'm running CUCM 11.0 with 4 subscribers and I'm trying to test a custom music on hold .wav file on my desk phone.  I've loaded it on the publisher and all subscribers via CUCM-->Media Resources-->MOH Audio File Management.  I then created a new MOH server audio source, that references the new source file.  Lastly, i selected the new audio source in the phone's configuration page, in both the User and Network Hold MOH Audio Source fields.  I then save and apply the config, then restart the phone.  I place a test call to the phone, pick it up and put the call on hold. . . silent.  No music. 

I'm using Audacity software for recording and editing. It's a about a 2 minute long .wav file with the following attributes:

Stereo

32-bit float sample format

44100Hz rate

Anyone know what might be preventing this from playing? Does it need to be formatted in specific way in order to playback?

1 Accepted Solution

Accepted Solutions

Jitender Bhandari
Cisco Employee
Cisco Employee

Configuration looks good, check for file specification.

https://supportforums.cisco.com/document/133211/configuring-custom-media-files-music-hold

https://supportforums.cisco.com/document/133211/configuring-custom-media-files-music-hold

(Rate if it helps)

JB

View solution in original post

1 Reply 1

Jitender Bhandari
Cisco Employee
Cisco Employee

Configuration looks good, check for file specification.

https://supportforums.cisco.com/document/133211/configuring-custom-media-files-music-hold

https://supportforums.cisco.com/document/133211/configuring-custom-media-files-music-hold

(Rate if it helps)

JB

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