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Philip Hubinsky
Beginner

Custom Phone Button Actions

A business unit has asked for a single button on their phones that would perform two actions, depending on the state of each service: log into/out of a hunt group, and forward/unforward their line to voicemail. I'm having trouble finding a guide or documentation on how to go about this, and would be appreciative of anyone pointing me in the right direction.

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Jaime Valencia
Hall of Fame Cisco Employee

If you're asking for a softkey, AFAIK, it is possible to define new softkeys, but I have never done it, and not sure how "customizable" they are:

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cuipph/all_models/xsi/9-1-1/CUIP_BK_P82B3B16_00_phones-services-application-development-notes.html

 

If you need further assistance, I suggest you try the DevNet forums.

HTH

java

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