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Customer wants no outbound Caller ID and "unknown number"

jake-savage
Beginner
Beginner

‎06-07-2007 07:42 AM - edited ‎03-14-2019 09:56 PM

I really have no idea why, but I have a customer that wants no outbound caller ID to be presented on customer phones. They also do not want their number to be displayed on their phones. Again, I have no idea why...I think someone did a little too much of the funny stuff back in the day.

Anyway...they have 1 PRI, a 2821 MGCP gateway, and Callmanager.

What are my options, if any? I'm thinking I may have to call their telco on this one.

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jake-savage
Beginner
Beginner

‎06-07-2007 08:32 AM

Figured it out. I needed to change the Calling Line ID and Connected Line ID on the route patterns to restricted.

On the gateway PRI I had to change the Calling Party Presentation to restricted.

http://www.ciscotaccc.com/kaidara-advisor/voice/showcase?case=K70540576

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