Customize CME B-ACD options

[juan.anzola]

Hi All,

I have a CME configured with B-ACD using the default options:

• To dial by Extension press 1
  • Please enter the extension  number you want to reach
• For Sales press 2
• For Service press 3
• For Engineering press 4

The customer is requesting to a specific prompt that introduces the following change:

• If you know the extension, enter the extension now.
• For Sales press 221
• For Service press 222
• For Engineering press 223

* Is it possible to enter directly to dial by extension?

* Is it possible to use 3 digit numbers for Menu Options?

Thanks in advance.

Juan C.

[paolo bevilacqua · Accepted solution]

* Is it possible to enter directly to dial by extension?
* Is it possible to use 3 digit numbers for Menu Options?
.

Answer to both questions:

No.

[binhtngu · Accepted solution]

These requirements sound to me that it only can be done with Auto-Attendant in CUE, but cannot be done via B-ACD script.

[Marwan Urabi]

HI

i have same situwation , any new about it ?

i have app-b-acd-aa-3.0.0.2.tcl , at my router CME 8.6 i have AIM-CUE but old version 2.1 it's possible to make via it ?

Marwan

[Slobodan Todorovski]

Hi all,

Did somebody find solution to that problem?

There must be solution how can you enter directly to dial by extension

[Aaron Harrison · Accepted solution]

Hi

I think the answers above are  quite conclusive. There's no option to do that.

You can modify the scripts if you like - it's generally not too difficult to skip parts of an existing/working script, but you wouldn't get support from Cisco with any issues specific to that script. But that's life...

Aaron

[Slobodan Todorovski]

If you read ReadMe file provided with the scripts from cisco site there is one:

"If you want Cisco to develop customized scripts for you, contact the developer support group at developer-support@cisco.com.
This is a fee-based service. If you are interested in developing Tcl scripts yourself, you can join the Cisco Developer Support Program"

Guys from developer-support can help you, write them and I think that there is one already modified script approved by them. They will tell you which one is it and you can use it without problems.

I think that the script was: its-CISCO.2.0.3.0

You can download it from cisco site and try it.

[Marwan Urabi]

Yes pls I need it script B-ACD direct dial by extention if you can send it .

Sent from Cisco Technical Support iPhone App

[bijin bharathan]

Hello Marwan/slobodan,

Can you help me to configure the bacd as follows

"thank you for calling,if you know the extension,dial it now or press 0 for operator"

Thanks

Bijin

[evgeniy.laptev]

Hello. I need this script, could you send it please.

[Slobodan Todorovski]

If you read ReadMe file provided with the scripts from cisco site there is one:

"If you want Cisco to develop customized scripts for you, contact the developer support group at developer-support@cisco.com.
This is a fee-based service. If you are interested in developing Tcl scripts yourself, you can join the Cisco Developer Support Program"

Guys from developer-support can help you, write them and I think that there is one already modified script approved by them. They will tell you which one is it and you can use it without problems.

I think that the script was: its-CISCO.2.0.3.0

You can download it from cisco site and try it.

[evgeniy.laptev]

Thank YOU, but the customer script version is app-b-acd-aa-3.0.0.2.tcl, so i need to modify some fields in script to be able to make direct dial by extension. Thanks in advance.....

[Slobodan Todorovski]

its-CISCO.2.0.3.0 (in attachment) script description:

Description:
#       This is a TCL IVR script for the IOS Telephony Service and
#       Call Manager (CM) offload scenario. The IVR script plays a
#       welcome prompt to the user and prompts the user to enter a
#       destination number when the user dials the auto-attendant number
#       (aa-pilot configured in the CLI). The script collects the digits that
#       the user has entered and hands the call to the enhanced session
#       application (named Default).  The session application
#       returns once there is a disconnect (if the call is established)
#       or if a call setup problem occurs.
#       The operator support is also included, if the user does not dial
#       any number or enters "0" the user will be transfered to an operator
#       (if operator number is configured in the CLI). If the user enters
#       an invalid number, the user will be prompted again to re-enter
#       the number for upto 3 times before disconnecting the call.

[evgeniy.laptev]

q