cvm41sccp.8-2-1S firmware upgrading problem CME

h.fabien_mt · ‎12-12-2007

Good afternoon,

I have new Cisco IP Phone 7941, I have configured on my cisco 2851, CME 4.1.

But on router I have firmware on flash SCCP41.8-2-2SR1S not 8-2-1S. The phone didn't upgrading with this firmware, and reboot every time and searching firmware 8-2-1S.

Normally router decide which firmware to upgrading phone, but not in this case.

See log (console on phone) and picture (bad quality) in attachment, if you have any idea, thanks.

Rob Huffman · ‎12-12-2007

Hi Fabien,

If you have all the correct files loaded on Flash, can you try;

telephony-service

load 7941 SCCP41.8-2-2SR1S

Hope this helps!

Rob

h.fabien_mt · ‎12-13-2007

This is the configuration..

!

tftp-server flash:apps41.8-2-2ES1.sbn

tftp-server flash:cnu41.8-2-2ES1.sbn

tftp-server flash:dsp41.8-2-2ES1.sbn

tftp-server flash:SCCP41.8-2-2SR1S.loads

tftp-server flash:cvm41sccp.8-2-2ES1.sbn

tftp-server flash:jar41sccp.8-2-2ES1.sbn

!

telephony-service

load 7941 SCCP41.8-2-2SR1S

Fabien

Rob Huffman · ‎12-13-2007

Hi Fabien,

It seems to me you might be missing this in flash;

tftp-server flash:term41.default.loads

Phone Firmware Files

For Java-based IP phones, such as the Cisco Unified IP Phone 7911, 7941, 7941GE, 7961, 796GE, 7970, and 7971, the firmware consists of multiple files including JAR and tone files. All of the firmware files for each phone type must be downloaded the TFTP server before they can be downloaded to the phone.

The following example shows a list of phone firmware files that are installed in flash memory for the Cisco Unified IP Phone 7911:

tftp server-flash:SCCP11.7-2-1-0S.loads

tftp server-flash:term06.default.loads

tftp server-flash:term11.default.loads

tftp server-flash:cvm11.7-2-0-66.sbn

tftp server-flash:jar11.7-2-0-66.sbn

tftp server-flash:dsp11.1-0-0-73.sbn

tftp server-flash:apps11.1-0-0-72.sbn

tftp server-flash:cnu11.3-0-0-81.sbn

However, you only specify the filename for the image file when configuring Cisco Unified CME. For Java-based IP phones, the following naming conventions are used for image files:

SCCP firmware - TERMnn.xx-y-z-ww or SCCPnn.xx-y-zz-ww, where n represents the phone type, x represents the major version, y represents the major subversion, z represents the maintenance version, and w represents the maintenance subversion.

The following example shows how to configure Cisco Unified CME so that the Cisco Unified IP Phone 7911 can download the appropriate SCCP firmware from flash memory:

Router(config)# telephony-service

Router(config-telephony)#load 7911 SCCP11.7-2-1-0S

http://www.cisco.com/en/US/products/sw/voicesw/ps4625/products_configuration_guide_chapter09186a00808777e0.html#wp1003087

SCCP: Upgrading or Downgrading Phone Firmware Between Versions

To downgrade or upgrade firmware versions on a Cisco Unified IP phone running SCCP, perform the following steps.

Prerequisites

Phone firmware for Cisco Unified IP phones to be connected to Cisco Unified CME, including all versions required during an upgrade or downgrade sequence, must be loaded in the flash memory of the TFTP server from which the phones download their configuration profiles.

SUMMARY STEPS

1. enable

2. configure terminal

3. telephony-service

4. load phone-type firmware-file

5. create cnf

6. end

http://www.cisco.com/en/US/products/sw/voicesw/ps4625/products_configuration_guide_chapter09186a00808777e0.html#wp1070512

Hope this helps!

Rob

h.fabien_mt · ‎12-13-2007

Ok that's fine, I forget one line :

!

tftp-server flash:term41.default.loads

tftp-server flash:term61.default.loads

tftp-server flash:apps41.8-2-2ES1.sbn

tftp-server flash:cnu41.8-2-2ES1.sbn

tftp-server flash:dsp41.8-2-2ES1.sbn

tftp-server flash:SCCP41.8-2-2SR1S.loads

tftp-server flash:cvm41sccp.8-2-2ES1.sbn

tftp-server flash:jar41sccp.8-2-2ES1.sbn

!

telephony-service

load 7941 SCCP41.8-2-2SR1S

!

sh flash :

46 642 Dec 10 2007 14:10:56 +01:00 term41.default.loads

47 642 Dec 10 2007 14:11:06 +01:00 term61.default.loads

93 2453223 Dec 10 2007 12:38:26 +01:00 apps41.8-2-2ES1.sbn

94 435144 Dec 10 2007 12:38:34 +01:00 cnu41.8-2-2ES1.sbn

95 509001 Dec 10 2007 12:38:52 +01:00 dsp41.8-2-2ES1.sbn

96 642 Dec 10 2007 12:39:08 +01:00 SCCP41.8-2-2SR1S.loads

97 2141085 Dec 10 2007 12:42:46 +01:00 cvm41sccp.8-2-2ES1.sbn

98 229364 Dec 10 2007 12:42:58 +01:00 jar41sccp.8-2-2ES1.sbn

93 2453223 Dec 10 2007 12:38:26 +01:00 apps41.8-2-2ES1.sbn

94 435144 Dec 10 2007 12:38:34 +01:00 cnu41.8-2-2ES1.sbn

95 509001 Dec 10 2007 12:38:52 +01:00 dsp41.8-2-2ES1.sbn

96 642 Dec 10 2007 12:39:08 +01:00 SCCP41.8-2-2SR1S.loads

97 2141085 Dec 10 2007 12:42:46 +01:00 cvm41sccp.8-2-2ES1.sbn

98 229364 Dec 10 2007 12:42:58 +01:00 jar41sccp.8-2-2ES1.sbn

debug tftp events :

261382: Dec 13 16:04:10: TFTP: Server request for port 4565, socket_id 0x47F97F00 for process 261

261383: Dec 13 16:04:10: TFTP: read request from host CME_IP_ADDRESS(4565) via FastEthernet0/0

261384: Dec 13 16:04:10: TFTP: Looking for SCCP41.8-2-1S.loads

261385: Dec 13 16:04:10: TFTP: Sending error 1 No such file

261386: Dec 13 16:04:13: TFTP: Server request for port 4566, socket_id 0x47EBEA34 for process 261

261387: Dec 13 16:04:13: TFTP: read request from host CME_IP_ADDRESS(4566) via FastEthernet0/0

261388: Dec 13 16:04:13: TFTP: Looking for SCCP41.8-2-1S.loads

261389: Dec 13 16:04:13: TFTP: Sending error 1 No such file

Sorry, hope you can help me.

Thanks

paolo bevilacqua · ‎12-13-2007

Hi,

please configure:

load 7941 SCCP41.8-2-2SR1S

Hope this helps, please rate post if it does!