cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
57
Views
0
Helpful
2
Replies
Highlighted
Beginner

Daily CAR Reports about particular extensions - CCM 11.0

Want to create daily reports about some phone devices

First:

Did this as follows:

Cisco Unified Serviceability

Tools / CDR Analysis and Reporting

User Reports / Top N / By Number of Calls

- Report Type 'By extensions'

- No of Records 5000

- Report Format CSV

 

CSV is imported in Excel and the concerned extensions are extracted. So I get Duration, Calls Made and Calls Received from these extensions. Thats ok.

 

First question:

Are there better ways to do this in Cisco Call Manager or should we use a 3rd Party program?

 

 

 

Second:

Want to do automatic report creation every day. So I did the following in CDR Analysis and Reporting:

- Report Config

- Automatic Generation Alert

- Select 'Top N Calls [Daily]'

- Status 'Enabled'

- Parameters set to CSV and Mailing Option activated

 

Second question:

Can't set the number of extensions. How many extensions are used and how to set the count?

 

 

 

Third:

The Mail Parameters in System/System Parameters are set:

Mail ID: name from my E-Mail adress

Password: *****

Confirm Password: *****

Mail Domain: abc.com

Mail Server Name: IP of mail server

 

Third question:

Don't receive an E-Mail. What could be wrong?

Thanks for answer,

Frank

2 REPLIES 2
Hall of Fame Cisco Employee

CAR is a basic reporting

CAR is a basic reporting program that provides very little customization, most of them are canned reports that you cannot modify, if the current reports you're getting from CAR don't meet your needs, then you want to look into a 3rd party billing server.

HTH

java

if this helps, please rate
Beginner

Thanks. Do you also have an

Thanks. Do you also have an answer to second and third question?

CreatePlease to create content
Content for Community-Ad
July's Community Spotlight Awards