delay in Call Handler on incoming calls

[layhlaing]

Hi,

I am having a delay (a bit silent) between Unity Call Handler and the answering extension.

CUCM - (SIP) - Cisco 2911 - SIP Trunk  <- - - Incoming calls

|

Unity Call Handler

Published number - CTI Route Number

-Greetings and provide Caller Input 2-->transfer to extension 7760

The caller couldn't hear the answering staff saying "Welcome to ..., ... speaking." I could start hear only from the very last bit "..speaking" of the first greeting on a test call. QoS is also there in place to ensure Voice gets the better priority. Would anyone like to share the knowledge to this please?

Thanks,

Lay

[Rob Huffman]

Hi Lay,

Can you please provide your CUCM and CUC versions

Cheers!

Rob

"Every fool's got a reason to feelin' sorry for himself" - Springsteen

[layhlaing]

Hi Rob,

Thanks. CUCM version is 6.0.1.3000-7 and Unity is version 7.1.3ES9.21004-9.

Cheers,

Lay

[Chris Deren · Accepted solution]

In UCON under port group configuration go to Edit Advanced Settings and change Delay After Answer setting to 200 ms to see if that helps.

HTH,

Chris

[layhlaing]

Thanks Chris. I have tried with 200 ms and it worked as exactly as I wanted. Sorry I have corrected this as I realized I had an another issue from the gateway that I was testing from. Incoming calls from mobile PSTN lines are fine now.

Regards,

Lay