Delay in calls

[iptsupport]

Hello , 

Lately we experience delay problems .

For example when I hang up the phone it take the phone a few seconds until the call actually disconnect  or when I answer 

calls I hear ringback for few seconds before the call actually connect . 

It happend randomally in all the phones . 

The customer installed cisco edge 340 in the network and when he  connects them for the first time 

all the ipcc agent reset . As of right know there are 5 of the working . 

System version: 9.1.2.11900-12

Amy idea ? 

[Marcelo Morais]

Hi iptsupport,

 for a first step ... check in 'RTMT > System Sumary', for any performance issues, like CPU for example.

 Did you find any issue there?

 Hope this helps.

[iptsupport]

Cpu and memory are low .

The proccess messaging interface is down in PUB. 

In system logs I can see this error :

: SELinux is preventing access to files with the label, file_t. For complete SELinux messages. run sealert -l b1b593ba-d6ec-40b8-8d55-4813d787f162

[Shadi Shami]

Hello,

High CPU/ Memory causes this, kindly get the Event Viewer (application and system logs) through RTMT ( Trace & Log Central > Collect Files > Next to go to the 2nd page > check both "Event Viewer-Application Log" and "Event Viewer-system Log" of the server where the phones are registered.

Thank you,

Shadi

[Zekeria Sammantar]

Hi,

Ping the cucm and check the Respons time via CMD.

[Marcelo Morais]

Hi,

 did you double check your Switch configuration? In other words, could be a delay caused by the network (as soon as the CUCM's CPU is OK)?

Regards.