deleting voice mail from the unity interface

[Abhishek Singh]

Hi Experts !!!!

Have a specific query here with regards to the Cisco Unity interface, end user wants to delete the old voice-mails , but the catch is he wants to do it through the call manager -unity interface, and not specifically from the physical phone interface, have not still seen such a  request from any body, does any body anything different .

call manager details : 8.0.3.2000-2

[barry]

Hi Abishek

Yes, the end user do this using the Unity Inbox.

The attached is a link for Unity 5, but the same operation is possible for all recent versions of Unity and Unity Connection.

http://www.cisco.com/en/US/docs/voice_ip_comm/unity/5x/user/guide/inbox/cuuginbx010.html

The user will need the correct Class of Service to be able to log onto the PCA interface.

HTH. Barry

[Abhishek Singh]

Hi Barry,

Thanks for the prompt reply. i was going through the document but was not able to exactly pin-point which sectiond deals with the deletion of the e-mails.

I would really appreciate if you can kindly let me know which part is to be specifically be followed here.

[Abhishek Singh]

i think this also makes a lot of sense :

http://www.cisco.com/en/US/docs/voice_ip_comm/connection/7x/user/guide/inbox/7xcucuginbox010.html#wp1012850