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Desk Phones dials both number and IP address from Corporate Directory

Hello

We have a long standing telephony solution except with live with a niggle that I would like to resolve and unable to find the solution.

 

From a desk phone when dialling a contact in the Corporate Directory the call errors as the number for the contact is the number & the IP address.  I need to find a setting that allows me to remove the ip address from the contact.

 

Does anyone know where this setting/entry is and can be edited so the IP address is removed.

 

We use CUCM 10.5.1 and Cisco Unity.  LDAP is synched from AD.


Thank you in advance.

Nev

3 REPLIES

Re: Desk Phones dials both number and IP address from Corporate Directory

Hello,

 

Can you post a print-screen from your LDAP Directory->Standard User Fields to be synchronized"?

 

Thanks,

G

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Beginner

Re: Desk Phones dials both number and IP address from Corporate Directory

Hi G,

 

Thank you for your reply, please find attached requested screenshot.

 

Nev

 

 

Beginner

Re: Desk Phones dials both number and IP address from Corporate Directory

Hi, Thank you for your reply, I hope you noticed that I posted and attached a screenshot as requested.  Have you got any ideas on settings that can be modified to resolve this issue.  Thank you.

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