01-25-2010 03:57 AM - edited 03-15-2019 09:12 PM
hi all,
I have CUCM 6.1 & Cisco Presence 7.0 im not able to enable deskphone in CUPC,
In cupc its showing disable & im not able to select deskphone option.
Attached is the diagram which shows deskphone is not registered.
can any one help me out that where i am doing mistake ??
Regards,
01-25-2010 05:21 AM
From the screenshot, it looks like CUPC thought the phone was "not registered".
Here are a couple things to try:
1) From CUPS > Application > Cisco Unified Personal Communicator > CTI Profile, try to use a server that the phone is registered with.
2) If you're using LDAP authentication on CUCM, go to CUCM > System > LDAP > LDAP Authentication, use port 3268 instead of 389.
3) Go to CUCM > System > Serverice Paramter > CTI Manager > Advance. Change CTI request timer from 5 to 300.
4) Reset the IP phone.
5) Restart CTIManager.
Michael
01-25-2010 06:06 AM
hi michael,
I have already tried option number two, but no success. I will try rest of option by tomorrow & will let you know.
Thanks for your reply.
Regards,
Anis
01-26-2010 05:01 AM
It worked perfectly michael.
Thanks,
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide