I have device profiles that employees use in an extension mobility hotdesk scenario. They would like to have specific per-line ringtones, and they can set the ringtones, but when they log out of the phone and back in, the ringtones revert to the default. Is there any way to make those ringtone settings stick for the device profile?
I found one workaround is to either have all of the lines on the phone configured with DN's, and set the ringtones for each line as desired -- these ringtones will be applied no matter which device profile is logged in.
Create a logged-out device profile for the phone with all lines configured with DNs and ringtones set.
The key is to never have the scenario where the user's device profile is logged out and a line is not configured.