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Dialing FAC code from Jabber client

mrfcisco1
Level 1
Level 1

‎09-27-2012 12:14 PM - edited ‎03-16-2019 01:26 PM

   Hi we are using cisco Jabber client 9.x with cisco unified presence. For international calls we are using FAC codes for route patterns, I am not able to dial FAC codes for international calls since the dial pad is not visible until it connects a party. Is there any way to dial FAC code from jabber client ? Thanks

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Tim Lowrey
Level 1
Level 1

‎10-11-2013 08:04 AM

Known issue in WebEx Connect and Cisco Jabber. Not sure if problem is client side or CUCM side but apparently Cisco does not consider it a high priority since it is 2013 and it is still not fixed. Has basically stopped our deployment WebEx Connect/Jabber telephony where we use FAC codes. Had to stick with IP Communicator. Unfortunate. 

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Manish Gogna
Cisco Employee
Cisco Employee
In response to Tim Lowrey

‎10-11-2013 08:17 PM

Hi Shallu,

From some internal email threads i can see that it's not planned for 9.5 client release.  It is on the roadmap, but there are no target timelines yet.

HTH

Manish

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