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Dialing numbers gets stuck on "connecting"

ajmadriaga
Beginner
Beginner

Dialing certain numbers on our Cisco phones gets stuck at "connecting".  Sometimes it drops after a few seconds, and sometimes it gets stuck there until you press the end key.  RTM doesn't even show that the call was placed.

We are running CUCM 9.1 (phone versions 9.3.1SR1.1).  Anyone have an idea on what is going on?

Thanks in advance!

3 Replies 3

yahsiel2004
Rising star
Rising star

How long do you wait for? The default T302 timer is 15 seconds

HTH

Regards,

Yosh

HTH Regards, Yosh

We've tried waiting for 30+ seconds and it stays on "connecting".  We would dial another number with the same (area code) and same first 3 digits and it would dial within a second. 

Kevin Monteiro
Rising star
Rising star

Can you try getting us the debugs from the gateway?

debug isdn q931

Regards,

Kevin

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