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Dialing with .xml service during call

I've seen other forum posts regarding this topic but I can't seem to get this to function properly.  I have a customer that uses a dictation company where they call a number, leave a message for what they working on and either hang up or enter a key sequence to start another dictation.  The key sequence we have for example is the following:  1,,53#,#,5.  I'm attempting to add this as an .xml service to save them some key presses so they can move through this menu faster.  I attempted to add a the following:

 

<CiscoIPPhoneDirectory>
<Title>Dictation</Title>
<Prompt>Dictation</Prompt>
<DirectoryEntry>
<Name>New Dictation</Name>
<Telephone>1,,53#,#,5</Telephone>
</DirectoryEntry>
</CiscoIPPhoneDirectory>

 

I tested this out, pressed the services button, Dictation, new dictation and my phone states that my line is use and that i must hold, transfer, conf, or end call.  I'm trying to dial this while being on the line, not a new call.  Can anyone shine some light on what I'm missing on the .xml file to get this working properly?

 

Thanks for the help!

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Beginner

Re: Dialing with .xml service during call

Did you get any resolution to this issue?