Dialling from 7960 - speed dial works, manual dial fails

[tony.ratcliffe]

Hi, i've got an issue on a dialling a particular number from 7960 phones. When i dial a speed dial setup with the number 9121000 i hit the correct route pattern and the the 9 is stripped and an external call is placed to 121000 through my gateway.

if i dial 9121000 manually the call fails, and the 7960 display looks like its attempting to the 4 digit internal number 1210

I can't work out why this would work differently through speed dial and manual dial - any ideas?

thanks in advance for any hints

[Chris Deren · Accepted solution]

This is because you have overlapping pattern i.e. TP or RP, DN extension, etc with urgent priority set on it.  Locate it and disable urgent priority.

HTH,

Chris

[tony.ratcliffe]

Thanks for the quick reply Chris, thats fixed the problem.

[Chris Deren]

Great, please mark ideation as answered.

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