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mazloumi.arash
Beginner

Digit Inspection and Policy Routing

Hi

I'm Looking for a secure solution for the scenario below,

Diagram.jpg

This is a Telephone Company IVR system that service to customers such as reporting problem, bill payment and etc,

when the customer choose 1 for bill payment the teleco IVR redirects call to Bank IVR system but this isn't a secure way, maybe the telco admin acting as a man in the middle and capture the customers records.

In this case we want the Access server inspecting the digits when the AS discovers the 1# redirects the call independently to the Bank IVR system and bypass the Telco IVR.

Is there any solution?

Thanks

2 REPLIES 2
Marwan ALshawi
Advisor

when you receive the  call and caller press 1 set your IVR to redirect the call to the Bank DID number instead of the Teleco IVR number !

not sure what type of IVR or system you are runing in the font end with the customers !!

HTH

There is only two IVR ( telco & bank)

when the call recieved, its redirected to the Telco IVR and when caller pressed 1 then the call redirected to the bank IVR

we dont want that

we want when the call recieved redirected to the telco IVR but when the caller pressed 1 before the digits recieved by the telco IVR, access server detect that and route the call to the bank IVR.

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