Directing Incoming calls to Front Desk

[ayokunles]

Hello gurus,

I have a CUCM v 7.1.3 with a cisco 2851 as the voice gateway.

Right now we cannot receive calls to the office but we can dial out.

I know I do not have the right configs...quite frankly, I do not know how to do it.

I want to map our pilot number 014700790 to the front Desk DN.

please help. thanks

[paolo bevilacqua]

You did not mention which type of lines you are using, the gateway protocol etc.

[Jaime Valencia]

You need to start by mentioning what protocol you're using between CUCM and your GW

HTH

java

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[ayokunles]

apologies for the omission.

I am using H.323 between the CUCM and gateway and I am using just one E1 line

Its a single site deployment.

[kaja_2kj3]

Hi

    These are the basic incoming dial-peers you needed in the cube to send the call to cucm. 

voice class h323 1
h225 timeout tcp establish 3  

!--- Set the timeout to three seconds.

 
dial-peer voice 100 voip
preference 1                    
!--- Make this the first choice dial peer.
ip precedence 5
destination-pattern 014700790
voice-class h323 1              
!--- Apply the voice class to the dial peer.
session target ipv4:10.10.10.2  
!--- This is the address of the primary Cisco CallManager.
dtmf-relay h245-alpha

dial-peer voice 101 voip
preference 2                    
!--- This  is the second choice.
ip precedence 5
destination-pattern 014700790  
voice-class h323 1           
session target ipv4:10.10.10.3  
!--- This is the address of the secondary Cisco CallManager.
  dtmf-relay h245-alpha 

dial-peer voice 1 pots

incoming called-number .T

direct-inward-dial   
end

Please rate if this helps, by clicking the stars below.

Thanks

[ayokunles]

Thanks Kaja,

But I still do not see how I will route the call directly to a DN.

I am not using DID by the way as the E1 number provided by the telco makes use of the last three digits and the range of extension in house is four digits.

Is there still some configuration on the UCM itself?

[ayokunles]

Thanks Kaja,

But I still do not see how I will route the call directly to a DN.

I  am not using DID by the way as the E1 number provided by the telco  makes use of the last three digits and the range of extension in house  is four digits.

Is there still some configuration on the UCM itself?

[kaja_2kj3 · Accepted solution]

Hi

Either you can you use translation rule in cube to convert the number to the did  as below or you can send the whole number to the cucm and use a translation pattern there to convert it to the DID

voice translation-rule 3

rule 1 /014700790(3..\)$/ /\1/

voice translation-profile did-internal

translate called 3

dial-peer voice 100 voip

translation-profile outgoing did-internal

destination-pattern 3..

..

...

Please rate if this helps, by clicking the stars below.

Thanks

[Jaime Valencia]

In CUCM you need to have the GW configured and then also make sure the inbound CSS can reach whatever number you're sending.

You can either do the translation you need in the GW, or using translation patterns in CUCM, your choice.

HTH

java

if this helps, please rate

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[ayokunles]

Hi Jamie/Kaja

The translation rules with the translation profile on the GW worked.

thanks