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Cisco Community Designated VIP Class of 2020

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Beginner

Directory in CME

Hi,

when i press on button directory on phone 7821 it appears xml error why?

3 REPLIES 3
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Beginner

It seems you are hitting bug#

It seems you are hitting bug# CSCuq82601 ,XML Parse Error Issue on both Corporate and Personal Directory on 78XX. What is the firmware of 7821 phone ?  In case it is lower than 10-2-1-12SR1-4 version then can you upgrade ?

Thanks!

Kunal

Beginner

Hi ,

Hi ,

i use version rootfs78xx.10-1-1SR1-4 but the other phones {7911 , 7942}can't appears the directory 

thanks

Enthusiast

As mentioned by Kunal, you

As mentioned by Kunal, you hit a bug. Details below.

XML Parse Error Issue on both Corporate and Personal Directory on 78XX
CSCuq82601
Symptom:
7821/78XX Ip Phones ,sip78xx.10-1-1SR1-4,sip78xx.10-1-1-9

Conditions:
XML Parse Error Issue while accessing Corporate Directory, Personal Directory and Extension Mobility.
Working Phone: rwfs1 (/mnt/flash) AND ubi2:rwfs2 (/mnt/flash2) : have no memory leakage
Problematic Phone : rwfs1 (/mnt/flash) has memory problem and var/volatile goes 100 %.

Workaround:
Resetting the Phone fixes the issue temporarily.
Upgrading to sip78XX.10-2-1ES1 resolves the issue permanently.
We have an official firmware release on the Cisco Website which has a permanent fix, cmterm-78xx.10-2-1-12SR1-4.cop.sgn.

Further Problem Description:
sh disk
Filesystem 1K-blocks Used Available Use% Mounted on
ubi0:rootfs 65944 30980 34964 47% /
none 1024 44 980 4% /dev
tmpfs 16384 8404 7980 51% /var/volatile
tmpfs 61784 4 61780 0% /dev/shm
ubi1:rwfs1 8600 1136 6988 14% /mnt/flash

Note : Multiple issues observed due to the missing flash
1. Ringtone list not populated.
2. Historical calls report missing
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