Brief system and problem over view. We are using CUCM version 8.6.2.23900-10. We have a receptionist using the attendant console. We also have an over ring line setup to go to all the other secretaries. We have a user problem which is people don't answer the over ring line or I also had one person admit that they have pressed the idivert button on over ring calls. When this happens they go to voicemail and get the after hours message saying the office isn't open. So this is an obvious problem and the easiest solution would be for lazy people to just answer the phones but this seems too hard for some people.
So I'm trying to figure out away to help management correct this issue. I was wondering first if there was a way to disable the idivert button all together on all phones? I was looking thru cucm admin and didn't find anything obvious. The second question, is there a way to log these sorts of actions like user or device xxx used idivert on the overing line or some simple call log report that shows which device answered the over ring extension. It would be nice to have some audited call logs so we can figure out who isn't answering these calls or is using idivert.
I know this is a pretty broad question but I'm hoping someone has had a similar experience and can at least point me in the right direction. Especially call logs. It would be nice to have a monthly user call report saying who they called and what calls they received.
Thanks,
Josh
