Disabling the "Mute" button on Cisco IP Phones

[JohnnyKabundi]

Good day All,

I am having an issue with several Call Centers Agents within ma company mutting the calls by pressing the mute button while talking to Customers on Outbound Calls.

I am looking for a way to disable totally the functionality of the "mute" button on their Cisco IP Phones.

Is Cisco allowing that kind of operation to be done on the Cisco Communications Manager? I am using CUCM 8.5. Please assist.

Warm regards,

J. Kabundi.

[Jaime Valencia]

No, CUCM has no way to disable the mute button on phones..

HTH

java

if this helps, please rate

www.cisco.com/go/pdihelpdesk

[JohnnyKabundi]

Hi Java,

Which other way will I be able to disable the mute button? Any work around?

Warm regards,

J. Kabundi.