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JohnnyKabundi
Beginner

Disabling the "Mute" button on Cisco IP Phones

Good day All,


I am having an issue with several Call Centers Agents within ma company mutting the calls by pressing the mute button while talking to Customers on Outbound Calls.


I am looking for a way to disable totally the functionality of the "mute" button on their Cisco IP Phones.


Is Cisco allowing that kind of operation to be done on the Cisco Communications Manager? I am using CUCM 8.5. Please assist.

Warm regards,

J. Kabundi.

2 REPLIES 2
Jaime Valencia
Hall of Fame Cisco Employee

No, CUCM has no way to disable the mute button on phones..

HTH

java

if this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

Hi Java,

Which other way will I be able to disable the mute button? Any work around?

Warm regards,

J. Kabundi.

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