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Disabling the "Mute" button on Cisco IP Phones

JohnnyKabundi
Beginner
Beginner

Good day All,


I am having an issue with several Call Centers Agents within ma company mutting the calls by pressing the mute button while talking to Customers on Outbound Calls.


I am looking for a way to disable totally the functionality of the "mute" button on their Cisco IP Phones.


Is Cisco allowing that kind of operation to be done on the Cisco Communications Manager? I am using CUCM 8.5. Please assist.

Warm regards,

J. Kabundi.

2 Replies 2

Jaime Valencia
Hall of Fame Cisco Employee Hall of Fame Cisco Employee
Hall of Fame Cisco Employee

No, CUCM has no way to disable the mute button on phones..

HTH

java

if this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

Hi Java,

Which other way will I be able to disable the mute button? Any work around?

Warm regards,

J. Kabundi.

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