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hasunm522
Beginner

Disconnect an incoming call

Can we disconnect an incoming call coming to a cisco ip phone (8831) just like end call. not DND or iDivert.

4 REPLIES 4
Aeby Vinod
Participant

When the Call State is Ring In you don't have an option for a endcall softkey, You'd have to use divert to forward the call to VM and free up the line.

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cuipph/8831/10_3_1/english/UserGuide/CS38_BK_U841D454_00_userguide-8831/CS38_BK_U841D454_00_userguide-8831_chapter_0101.html

Please rate if you find this helpful.

Regards,
Aeby


Please rate if you find this helpful.

Regards,
Aeby

there is an another way to disconnect the call. configure DnD and select the DnD option as "call reject" from devices menu. it takes only one step. 

sweet, never explored that option, so that takes care of your requirement?

Call Reject—This option specifies that no incoming call information gets presented to the user. Depending on how you configure the DND Incoming Call Alert parameter, the phone may play a beep or display a flash notification of the call.

Please rate if you find this helpful.

Regards,
Aeby


Please rate if you find this helpful.

Regards,
Aeby

Yes. that cater my requirement. thanks for your help 

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