Discrepancy in CDR Missed Calls Duration

[Rohit Khajuria]

Hi All

Thanks in advance !!!

I came across a very new and rare issue today and its related to Missed Calls Duration in CDR.

When I see the duration, it is showing as 0 seconds but the time difference between Call Start and Call End is more than 3 hours. For Example, a call starts at 3:00 PM with 0 seconds duration, the call end time should show as 3:00 or somewhere near this time, but in CDR it is showing as 7 PM or 8 PM.

Is there anyone who can help me with issue ?

[Aeby Vinod]

Interesting, can you attach the CDR report here for such an instance?

Please rate if you find this helpful.

Regards,
Aeby

[Rohit Khajuria]

Hi Vinod

I have attached the logs for your reference. Please check.

[Rohit Khajuria]

Also, please find attached the images for your reference.