I have this issue with calls between Avaya Phones and Cisco Phones on my network.
When a call is made between the two types of Phone, the caller ID and Name of the Avaya Phone are displayed on the Cisco Phone during the conversation. But when the call is completed, the caller ID is not available or seen on the call log of Cisco Phones. As a result the caller on Avaya cannot be dialed back.
IntroductionThe IssueServices Shown their status as UnknownWhat actions require to be taken?Logs required for troubleshootingWhat to expect in the logs:
The purpose of this document is to provide troubleshooting insight into a well-known iss...
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