Our sales team is setup with DN's and then remote destinations and remote destination profiles to ring their mobile phones. This works for most, but on occasion I have seen this setup stop working like today for one user. We call his DN and I receive a fast busy, if I set the forward unregistered internal/external to on this is the at least allows for VM to pickup. Any thoughts on why this works in some cases but not all? What's the best practice in handling scenarios such as this, I can't do a CTI since that does not allow for shared lines, correct?
You need to look at cucm traces to see why remote destination isn't called or whether it was called but the call failed. You can enable debugs on your pstn gateway to see if a call was triggered by cucm.
If there is a problem is calling remote destination at that point, I don't think you have another option other than fixing pstn. You may try extend and connect feature which gives the same function using CTI instead of remote destination but it won't help if you have problems in pstn dialing.
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This document describes the details about the Cisco Collaboration Endpoint software upgrade error “File too large”, and guides through the possible workarounds to upgrade the endpoint to the desired version.
we have recently announced a new Webex Events service with a best-in-class virtual event experience that is video-centric, intelligent, and simple to use.
Some highlights (features of new Webex Events that were not there with existing/c...
The purpose of this document is to present the different troubleshooting steps to take when some service from the Cisco IM & Presence Service Server have not started gracefully.
The States of a service
The IM&P ...
This event had place on Tuesday 20th, April 2021 at 10hrs PDT
What is the Real-Time Monitoring Tool (RTMT) and how do I use it? In addition to an overview of the components of the tool and the interface, attendees learned how to use ...