DND Override using MLPP

[Anees Ur Rehman]

Hi, 

I have a requirement from a hotel client that operators can call guestroom even their phones are on DND. I am looking a workaround to configure this. If someone can share configuration example of DND override using MLPP or any other workaround to this requirement would be great. 

CUCM: 9.1.2

Phones: 7962, 7965, Telematrix 9602

Regards,

Anees Ur Rehman

[Jitender Bhandari · Accepted solution]

Hi,

You can configure MLPP for operator to override DND. Check the below links for DND call treatment.

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/9_0_1/ccmfeat/CUCM_BK_CEF0C471_00_cucm-features-services-guide-90/CUCM_BK_CEF0C471_00_cucm-features-and-services-guide_chapter_010111.html#CUCM_RF_M6C33510_00

Check below for MLPP configuration.

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/8_6_1/ccmcfg/bccm-861-cm/b02mlppd.html

JB

[Jitender Bhandari]

Hi

Also see

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/8_6_1/ccmfeat/fsgd-861-cm/fsmlpp.html#wp1201086

Table 35-1 MLPP Configuration Checklist 

Configuration Steps		Related procedures and topics
Step 1	Configure MLPP Domains, Resource Priority Namespace Network Domain, and Resource Priority Namespace Network Domain List.	MLPP Domain Configuration Settings, Cisco Unified Communications Manager Administration Guide Resource Priority Namespace Network Domain Configuration Settings, Cisco Unified Communications Manager Administration Guide Resource Priority Namespace List Configuration Settings, Cisco Unified Communications Manager Administration Guide
Step 2	Configure a common device configuration for which associated devices can make MLPP calls.	Device Pool Configuration, Cisco Unified Communications Manager Administration Guide
Step 3	Set enterprise parameters to enable MLPP indication and preemption. If individual devices and devices in common device configurations have MLPP settings of Default, the MLLP-related enterprise parameters apply to these devices and common device configurations.	Setting the Enterprise Parameters for MLPP, page 35-60 Enterprise Parameter Configuration, Cisco Unified Communications Manager Administration Guide
Step 4	Configure partitions and Calling Search Spaces (CSS) that allow users (calling parties and their associated devices) to place precedence calls that use MLPP.	Partition Configuration, Cisco Unified Communications Manager Administration Guide Calling Search Space Configuration, Cisco Unified Communications Manager Administration Guide
Step 5	Configure route patterns/hunt pilots that specify MLPP precedence level and route options for MLPP calls.	Route Pattern Configuration, Cisco Unified Communications Manager Administration Guide
Step 6	Configure translation patterns that specify MLPP precedence level and route options for MLPP calls.	Translation Pattern Configuration, Cisco Unified Communications Manager Administration Guide
Step 7	Configure gateways that specify an MLPP domain for MLPP calls. The following gateway types apply: •Cisco Catalyst 6000 24 port FXS Gateway •Cisco Catalyst 6000 E1 VoIP Gateway •Cisco Catalyst 6000 T1 VoIP Gateway •Cisco DE-30+ Gateway •Cisco DT-24+ Gateway •H.323 Gateway Note Some gateway types allow configuration of MLPP Indication and MLPP Preemption settings.	Gateway Configuration, Cisco Unified Communications Manager Administration Guide
Step 8	Configure Cisco Unified IP Phones that specify an MLPP domain for MLPP calls. Note Some phone types allow configuration of MLPP Indication and MLPP Preemption settings.	Cisco Unified IP Phone Configuration, Cisco Unified Communications Manager Administration Guide
Step 9	Configure the directory number that will place an MLPP call.	Cisco Unified IP Phone Configuration, Cisco Unified Communications Manager Administration Guide
Step 10	Configure the User Device Profile of the user that will make an MLPP call.	Device Profile Configuration, Cisco Unified Communications Manager Administration Guide
Step 11	Configure the Device Profile Default for devices that will make MLPP calls.	Default Device Profile Configuration, Cisco Unified Communications Manager Administration Guide
Step 12	Notify users that the MLPP service is available.	See the phone documentation for instructions on how users access MLPP features on their Cisco Unified IP Phone.

JB