cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Announcements

1020
Views
10
Helpful
6
Replies
Highlighted
Enthusiast

Does Cisco 7821 Phone support JTAPI ?

Does Cisco 7821 Phone support JTAPI ?

1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
Hall of Fame Master

Does Cisco 7821 Phone support JTAPI ?

Yes, they do, but you'll need to wait for official announcement when they are supported with CTI based apps such as UCCX, UCCE as that will most likely require new versions of the apps.

HTH,

Chris

View solution in original post

6 REPLIES 6
Highlighted
Advocate

Does Cisco 7821 Phone support JTAPI ?

Hi,

well, you should probably ask your local Cisco contact.

There's a compatibilty matrix here:

http://developer.cisco.com/web/jtapi/wikidocs/-/wiki/Main/Cisco+CTI+Supported+Device+Matrix

but it's quite old and has no information on the 78XX series.

G.

Highlighted
Hall of Fame Master

Does Cisco 7821 Phone support JTAPI ?

Yes, they do, but you'll need to wait for official announcement when they are supported with CTI based apps such as UCCX, UCCE as that will most likely require new versions of the apps.

HTH,

Chris

View solution in original post

Highlighted

Does Cisco 7821 Phone support JTAPI ?

It works with Jabber phone control, tested this morning

Highlighted
Beginner

Does Cisco 7821 Phone support JTAPI ?

Thanks for confirming that Philippe, It was a question on my mind when considering these for customers who will also require Jabber Deskphone Control.

Rob

Highlighted
Enthusiast

Does Cisco 7821 Phone support JTAPI ?

We got access to a 7821 phone last week and tested out our JTAPI based application(application is used to monitor/whisper agents without using UCCE/X) and it worked successfully.

Highlighted
Beginner

I'm experiencing some

I'm experiencing some problems to run Cisco Jabber with CP-7821. How do to do it to work fine?

I have problems with login IPCC and CP7821 too.

 

Any help or idea?

 

regards

CreatePlease to create content
Content for Community-Ad
Future of Work Virtual Summit Day 5

Cisco COVID-19 Survey