Does DN got priority over Traslation-Patter regardless the call should be blocked by the Line's CSS?

Leo Salcie Tejeda · ‎02-11-2015

Hi Everyone,

Running CUCM 9.1. I 'm tryng to block all internal call from a specific Phone's Line (not all Phone's Lines) but the call look like is first hitting the Phone's CSS intead of the Phone's Line CSS, so that make not sense at all.

Have two CSS containing the following PT:

1. DEVICE_CSS on Device CSS
ONCLUSTER_PT
INTL_PT
NAT_PT
LOCAL_PT

2. Line_CSS on Device's Line CSS
BLOCK_ONCLUSTER_PT

DN range is 5XXX on ONCLUSTER_PT

Translation Patter: XXXX on BLOCK_ONCLUSTER_PT

If I call 5449, the call is not mached by the Traslation Patter XXXX BLOCK_ONCLUSTER_PT (regardless Line_CSS should be hit first) instead of 5449 ONCLUSTER_PT is matched.

Matched Patter Information:

Pattern = 5449
Partition = ONCLUSTER_PT

If I remove the Device_CSS from the phone, then the call matched by XXXX BLOCK_ONCLUSTER.

Does DN got priority over Traslation-Patter regardless the call should be block by the Line's CSS?

Any ideas?

Thanks in advance

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Wilson Samuel · ‎02-11-2015

Hi,

Could you please post the output from DNA ?

Regards

Leo Salcie Tejeda · ‎02-12-2015

Thanks for the response.

UCCX_CSS = BLOCK_ONCLUSTER_CSS

DEVICE_FAC_CSS = DEVICE_CSS

The information requested below:

Cisco Unified Communications Manager Dialed Number Analyzer Results

Results Summary
- Calling Party Information
  - Calling Party = 8117
  - Partition = ONCLUSTER_PT
  - Device CSS = DEVICES_FAC_CSS
  - Line CSS = UCCX_CSS
  - AAR Group Name =
  - AAR CSS =
- Dialed Digits = 5449
- Match Result = RouteThisPattern
- Matched Pattern Information
  - Pattern = 5449
  - Partition = ONCLUSTER_PT
  - Time Schedule =
- Called Party Number = 5449
- Time Zone = America/Santo_Domingo
- Call Classification = OnNet
- InterDigit Timeout = NO
- Device Override = Disabled
- Outside Dial Tone = NO
Call Flow
- TranslationPattern :Pattern=
  - Partition =
  - Positional Match List = 5449
  - Calling Party Number = 8117
  - PreTransform Calling Party Number =
  - PreTransform Called Party Number =
  - Calling Party Transformations
    - External Phone Number Mask = NO
    - Calling Party Mask =
    - Prefix =
    - CallingLineId Presentation =
    - CallingName Presentation =
    - Calling Party Number = 8117
  - ConnectedParty Transformations
    - ConnectedLineId Presentation =
    - ConnectedName Presentation =
  - Called Party Transformations
    - Called Party Mask =
    - Discard Digits Instruction =
    - Prefix =
    - Called Number =
- Directory Number :DN= 5449
  - Partition = ONCLUSTER_PT
  - TypeCFACSSPolicy = Use System Default
  - Call Classification = Unknown
  - Forwarding Information
    - Forward All : DN = VoiceMail = No CSS = DEVICE_EXTERNAL_TRANSFER_CSS
    - Forward Busy
      - Internal : DN = VoiceMail = No CSS = INTERNAL_FW_CSS
      - External : DN = VoiceMail = No CSS = INTERNAL_FW_CSS
    - Forward No Answer
      - Internal : DN = VoiceMail = No CSS = INTERNAL_FW_CSS
      - External : DN = VoiceMail = No CSS = INTERNAL_FW_CSS
    - Forward No Coverage
      - Internal : DN = VoiceMail = No CSS =
      - External : DN = VoiceMail = No CSS =
    - Forward Unregistered
      - Internal : DN = 5449 VoiceMail = No CSS = INFO-OUTBOUND_CSS
      - External : DN = 5449 VoiceMail = No CSS = INFO-OUTBOUND_CSS
    - CFDF : DN = VoiceMail = No CSS =
    - Pickup Group Number =
  - Device :Type= Cisco 7965
    - Device Status = Registered
    - Device Name = SEP8CB64FF7E013
    - Ignore Presentation Indicators = Disabled
    - Logged Into Hunt Groups = Enabled
    - Alerting Name = LEO SALCIE
    - Dual Mode = Disabled
    - Do Not Disturb(DND)
      - DND Status = Disabled
      - DND Option =
      - DND Incoming Call Alert =
    - Automated Alternate Routing (AAR)
      - AAR Group Name =
      - AAR Calling Search Space =
      - AAR VoiceMail Status = Disabled
      - AAR Destination Mask =
      - AAR Prefix Digits =
  - Device :Type= Remote Destination Profile
    - Device Status = UnKnown
    - Device Name = LSALCIE_RDP
    - Ignore Presentation Indicators = Disabled
    - Logged Into Hunt Groups = Disabled
    - Alerting Name = LEO SALCIE
    - Dual Mode = Disabled
    - Automated Alternate Routing (AAR)
      - AAR Group Name =
      - AAR Calling Search Space =
      - AAR VoiceMail Status = Disabled
      - AAR Destination Mask =
      - AAR Prefix Digits =
  - Device :Type= Cisco IP Communicator
    - Device Status = Registered
    - Device Name = SEP782BCB7F4D45
    - Ignore Presentation Indicators = Disabled
    - Logged Into Hunt Groups = Enabled
    - Alerting Name = LEO SALCIE
    - Dual Mode = Disabled
    - Do Not Disturb(DND)
      - DND Status = Disabled
      - DND Option =
      - DND Incoming Call Alert =
    - Automated Alternate Routing (AAR)
      - AAR Group Name =
      - AAR Calling Search Space =
      - AAR VoiceMail Status = Disabled
      - AAR Destination Mask =
      - AAR Prefix Digits =
  - Device :Type= Cisco Unified Client Services Framework
    - Device Status = UnRegistered
    - Device Name = CSFU31563
    - Ignore Presentation Indicators = Disabled
    - Logged Into Hunt Groups = Enabled
    - Alerting Name = LEO SALCIE
    - Dual Mode = Disabled
    - Do Not Disturb(DND)
      - DND Status = Disabled
      - DND Option = Ringer Off
      - DND Incoming Call Alert =
    - Automated Alternate Routing (AAR)
      - AAR Group Name =
      - AAR Calling Search Space =
      - AAR VoiceMail Status = Disabled
      - AAR Destination Mask =
      - AAR Prefix Digits =
  - Device :Type= Device Profile
    - Device Status = UnKnown
    - Device Name = LEO SALCIE TEJEDA - UDP
    - Ignore Presentation Indicators = Disabled
    - Logged Into Hunt Groups = Disabled
    - Alerting Name = LEO SALCIE
    - Dual Mode = Disabled
    - Do Not Disturb(DND)
      - DND Status = Disabled
      - DND Option =
      - DND Incoming Call Alert =
    - DeviceProfile
      - DeviceLoggedIn =
      - LoginUserid =
      - LoginTime =
      - LoginDuration =
      - DeviceProfileType =
    - Automated Alternate Routing (AAR)
      - AAR Group Name =
      - AAR Calling Search Space =
      - AAR VoiceMail Status = Disabled
      - AAR Destination Mask =
      - AAR Prefix Digits =
  - Device :Type= Cisco Dual Mode for iPhone
    - Device Status = UnKnown
    - Device Name = TCTU31563
    - Ignore Presentation Indicators = Disabled
    - Logged Into Hunt Groups = Enabled
    - Alerting Name = LEO SALCIE
    - Dual Mode = Enabled
    - Do Not Disturb(DND)
      - DND Status = Disabled
      - DND Option = Call Reject
      - DND Incoming Call Alert = Disable
    - Automated Alternate Routing (AAR)
      - AAR Group Name =
      - AAR Calling Search Space =
      - AAR VoiceMail Status = Disabled
      - AAR Destination Mask =
      - AAR Prefix Digits =
Alternate Matches
- Partition :Name= BLOCK_ON_CLUSTER_PT
  - Pattern
    - Pattern = XXXX
    - Pattern Type = Translation
    - TranslationPartition = []
    - CallManager Device Type = AccessDevice
    - PatternPrecedenceLevel = PlDefault
    - PatternRouteClass = RouteClassDefault
    - RouteNextHopByCgpn = false
- Partition :Name= ONCLUSTER_PT
  - Pattern
    - Pattern = [1-35-8]XXX
    - Pattern Type = Enterprise
    - CallManager Device Type = AccessDevice
    - PatternPrecedenceLevel = PlDefault
    - PatternRouteClass = RouteClassDefault

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Brandon Pierce · ‎02-12-2015

The line CSS, can you post what order everything is in? Since it is top town, that would make a difference.

iptuser55 · ‎02-12-2015

The order of the Partitions within CSS or between CSS has not impact in 99% of cases, the only time it impacts is if there is an exact match e.g dn 1234 PT_ALLOW, 1234 PT_BLOCK. If the PT_ALLOW is higher in order when the CSS of both line and Device are "joined" then the call is allowed, if the PT_BLOCK then the call is blocked

1. CSS-LINE - PT_ALLOW

CSS-DEVICE-PT_BLOCK

Call is allowed

2. CSS-LINE - PT_BLOCK

CSS-DEVICE-PT_ALLOW

Call is blocked

In your case 5xxx will always be used over XXXX since 5xxx is a closer match to 5449

To set up a block , create a TP with the full DN you wish to block and assign the PT_BLOCK to it. Now when a user dials 5449 ,there will be an exact match regards of what CSS you assign the PT_BLOCK and the call is blocked. If only some people need to blocked then it may be best to create a duplicate line CSS of your normal CSS and assign the PT_BLOCK to it so if they EM to different phones, they are still blocked

iptuser55 · ‎02-12-2015

I should have stated when you create a translation of 5449 or what number you wish to block, as assign the PT_block partition it but make sure you select 'block this pattern' on the route options otherwise it will fail

Jaime Valencia · ‎02-12-2015

As iptuser55 says, there is absolutely nothing wrong with what you're seeing, that is the expected behavior of the system, we use BEST MATCH routing, not the order of the partitions, the only time we use that is when 2 or more patterns are equally good matches, then the order of the partitions in the CSS matters, in your case, it won't as they're not equally good matches.

I suggest you read the dial plan chapter from the SRND to fully understand the digit analysis mechanism and how it works, as it's a basic building block in CUCM.

HTH

java

if this helps, please rate

Wilson Samuel · ‎02-12-2015

Translation Patter: XXXX on BLOCK_ONCLUSTER_PT and dialed Number is 5449.

This is the reason call is still going through.

So, in simpler words, the system has two potential matches:

1. 5449 (DN)

2. XXXX (on the Block TXLT)

Because the dialed number is the Best Match, hence call will go through.

If you want to block this number 5449, then you will have to either remove the partition from the CSS of the Phones or put a new TXLATE / Route Pattern with exact numbers (5449) and block it.

Hope that helps

Please rate all helpful posts.

REgards