cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Announcements
131
Views
0
Helpful
1
Replies
Highlighted

Don’t see an option for new 28 button expansion module in CUCM

My company just purchased a CP-8800-A-KEM 28 button expansion module. We were previously using the BEKEM 36 port expansion modules. The phone we are connecting to is a 8851 I just upgraded the firmware to the newest version. We are currently running 11.5.1.1 CUCM.


When i go to configure the phone there is no drop down option for a 28 button module. When I hook up the module to the phone I get a message saying “the phone is not setup for the expansion module”.    

1 REPLY 1
Highlighted
Hall of Fame Cisco Employee

Are you running the latest SU or latest DevPack?

If not, that's most likely the reason it's not showing up

HTH

java

if this helps, please rate
Content for Community-Ad