Doubt about configuration Route Pattern to International Calls

[wilsonsant]

Hi Guys,

I am having the follow problem.

I tryied to configured route to international calls using the follow standard:

000.! (In Brazil We have that put 3 zeros), but, didn´t worked

If I create the route 000.xxxxxxxxxxx (11 digits) not is possible to do call to more 11 digits

Note1: If I keep only this route and dialing to number with 11 digits worked

If I create the route 000.xxxxxxxxxxxx (12 digits) not is possible to do call to minus 11 digits 

Note2: If I keep only this route and dialing to number with 12 digits worked

Keeping both route not worked if have minus 12 digits or more 12 digits

In the gateway I have the follow configuration to international calls, where XX is the Carrier Code

rule 12 /^000\([1-9].*\)$/ /00XX\1/

Note3: I don´t have privilegius to change configuration on Gateway

Note4: We using the E.164 standard

Any have Idea about this?

Thanks,

Regards,

Wilson

[jonathan.salter]

Can you get on the router to capture a call log?

Need to see what exactly what is hitting the router and what is being sent to the carrier.

[wilsonsant]

Hi Jonathan,

Unfortunatelly my profile don´t have privilige to run debug. But, to monitoring the gateway using the command show call active voice compact the call not arrived in the gateway.

Regards,

Wilson

[jonathan.salter]

Ok correct me if I am wrong but it looks like you are sending e164 to the router.

Your current rule 99 is /^\+\([1-9].*\)/ /000\1/

To convert the e164 to what you told me the carrier needs it should be:

Rule 99 /^\+\([1-9].*\)/ /00\1/

I tested on my router.

Matched with rule 99
Original number: +4420343337456 Translated number: 004420343337456

[wilsonsant]

Hi Jonathan,

The rule is:

The User need 000 + number

The CallManager send the all digits to gateway and the gateway strip the all zeros and put 00xx, where xx is Carrier Code + number

00xx + number

It should take the follow rule in the gateway:

voice translation-rule 40

rule 12 /^000\([1-9].*\)$/ /0024\1/

Thanks,

Regards,

Wilson

[jonathan.salter]

Something just doesn't seem right...in the DNA the second number appears to get translated.

<CalledPartyTransformations>
<CalledPartyMask></CalledPartyMask>
<DigitDiscardingInstruction>PreDot</DigitDiscardingInstruction>
<Prefix>+</Prefix>
<CalledNumber>+44207182200</CalledNumber>

[wilsonsant]

Hi Jonathan,

Was open a TAC with Cisco and They are analyzing the logs. Was verified that the CUCM is send only 00014 (not is send the complete number) to gateway. Now I am waiting the TAC concluded the analyzes.

Regards,

Wilson

[jonathan.salter]

Good luck....I knew something wasn't routing correctly.

Wish I could see your CUCM programmin, probably could get this fixed quickly...LoL

[wilsonsant]

Hi Jonathan,

Yesterday the TAC access the environmet and collect any logs. Today will have new webex session to continue verifyng the problem. Only one route 000.[1-9] !# should work. Is non sense have one route international to USA and another for another Country. I am the TAC answer this question.

Thanks,

Regards,

Wilson

[jonathan.salter]

Invite me to the WebEx so I can see....lol