08-08-2018 08:13 AM - edited 03-17-2019 01:18 PM
Hi Guys,
I am having the follow problem.
I tryied to configured route to international calls using the follow standard:
000.! (In Brazil We have that put 3 zeros), but, didn´t worked
If I create the route 000.xxxxxxxxxxx (11 digits) not is possible to do call to more 11 digits
Note1: If I keep only this route and dialing to number with 11 digits worked
If I create the route 000.xxxxxxxxxxxx (12 digits) not is possible to do call to minus 11 digits
Note2: If I keep only this route and dialing to number with 12 digits worked
Keeping both route not worked if have minus 12 digits or more 12 digits
In the gateway I have the follow configuration to international calls, where XX is the Carrier Code
rule 12 /^000\([1-9].*\)$/ /00XX\1/
Note3: I don´t have privilegius to change configuration on Gateway
Note4: We using the E.164 standard
Any have Idea about this?
Thanks,
Regards,
Wilson
08-22-2018 06:49 AM
Can you get on the router to capture a call log?
Need to see what exactly what is hitting the router and what is being sent to the carrier.
08-22-2018 07:31 AM
Hi Jonathan,
Unfortunatelly my profile don´t have privilige to run debug. But, to monitoring the gateway using the command show call active voice compact the call not arrived in the gateway.
Regards,
Wilson
08-22-2018 07:51 AM
Ok correct me if I am wrong but it looks like you are sending e164 to the router.
Your current rule 99 is /^\+\([1-9].*\)/ /000\1/
To convert the e164 to what you told me the carrier needs it should be:
Rule 99 /^\+\([1-9].*\)/ /00\1/
I tested on my router.
Matched with rule 99
Original number: +4420343337456 Translated number: 004420343337456
08-22-2018 08:51 AM
Hi Jonathan,
The rule is:
The User need 000 + number
The CallManager send the all digits to gateway and the gateway strip the all zeros and put 00xx, where xx is Carrier Code + number
00xx + number
It should take the follow rule in the gateway:
voice translation-rule 40
rule 12 /^000\([1-9].*\)$/ /0024\1/
Thanks,
Regards,
Wilson
08-22-2018 09:24 AM
Something just doesn't seem right...in the DNA the second number appears to get translated.
<CalledPartyTransformations>
<CalledPartyMask></CalledPartyMask>
<DigitDiscardingInstruction>PreDot</DigitDiscardingInstruction>
<Prefix>+</Prefix>
<CalledNumber>+44207182200</CalledNumber>
08-23-2018 02:01 PM
Hi Jonathan,
Was open a TAC with Cisco and They are analyzing the logs. Was verified that the CUCM is send only 00014 (not is send the complete number) to gateway. Now I am waiting the TAC concluded the analyzes.
Regards,
Wilson
08-24-2018 06:59 AM
Good luck....I knew something wasn't routing correctly.
Wish I could see your CUCM programmin, probably could get this fixed quickly...LoL
08-24-2018 07:07 AM
Hi Jonathan,
Yesterday the TAC access the environmet and collect any logs. Today will have new webex session to continue verifyng the problem. Only one route 000.[1-9] !# should work. Is non sense have one route international to USA and another for another Country. I am the TAC answer this question.
Thanks,
Regards,
Wilson
08-24-2018 07:13 AM
Invite me to the WebEx so I can see....lol
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