DRS Backup Error CUCM 7.1.3

[gsilva]

Hi,

I have a cluster of CUCM 7.1.3 , and when run DRS Backup, the process failed.

show log and attach Backup Status

Log File: 2011-01-26-16-58-17_b_sub-uss_ccm_platform.log

=====================================================
Server : SUB-USS
Feature : CCM
Component : PLATFORM
Time Completed: 2011-01-26-16-58-18
Result Code : 1
Result String : ERROR
=====================================================
null

----> BEGIN Standard Output

----> END Standard Output


----> BEGIN Standard Error

----> END Standard Error

Log File: 2011-01-26-16-58-17_b_sub-uss_ccm_tftp.log

=====================================================
Server : SUB-USS
Feature : CCM
Component : TFTP
Time Completed: 2011-01-26-16-58-20
Result Code : 1
Result String : ERROR
=====================================================
Free space on /common/drf = 121225348 KB, required space = 430096 KB
Ready for backup


----> BEGIN Standard Output

----> END Standard Output


----> BEGIN Standard Error

----> END Standard Error

Thanks ,

Guillermo Silva

[srsivara]

Hi Guillermo,

Can you set the DRF Master and Local Agent logs to Debug on all servers, run a manual backup, and get the following info ?

- Screenshot of the backup status

- Log of the component backup that errored

- DRF Master and Local logs\

- Time stamp of backup process

- Sriram

[mudmathu]

Hi Guillermo,

Can you also let us know where is the FTP server located ?

You can also try to take a manual backup locally on your machine using any freeware ftp servers and then check if the backup still fails.

Thanks

Mudit

[gsilva]

Hi srsivara,

Thanks for you answer.

How I set the DRF Master and Local Agent logs to Debug on all servers, and where find the trace file ?

Attach the last  Screenshot of the backup status.

The error is only with the Suscriber Server.

Thanks,

Guillermo

[gsilva]

Hi all,

Today run a manual Backup, and the problem persist.

The problem is only whit the subscriber.

Use FreeFTPD.

Attach, log, screenshot, trace

Best Regards,

Guillermo

[blcase]

Guillermo,

Does the backup work if you use something other than FreeFTPD?  Try another SFTP server and see if that makes a difference.  FreeFTPD can timeout if the file is over 1gig in size.  Also it's been removed as being offically supported by Cisco.

Had a similar issue on 7.1(3) and switched to Cygwin SSH (if you search around the fourms here there are some guides on how to set it up for backups) and it worked just fine - even on files that where 2-3 gig in size.

Brent

[ryabenne]

Guillermo,

Try restarting the local/master DRF services on the pub and failed sub. Then re run the backup. If it still fails, do you have certificates on the node? The certs might be corrupted and you'll need to replace them.

The DRF logs are obtained via the RTMT tool, so if its still failing then we would need to investigate everything from there.

Ryan

Sent from Cisco Technical Support iPhone App

[jeff.price]

Hi

Any resolution to this issue - I have a 7.1.3 also doing this.

[Gamil Radman]

Hello There ,

Me too I have same issue , I tried with FTPD ,Titan and other sftp softwhere but I get same error  and the back up procces stop at 63%  every time. any body catch anything regarding to this issue please write it down here.

thanx

[jeff.price]

DRS backup issue resolved:

- the subscribers certificates for Call Manager, IPsec and tomcat had expired and they were stopping (or one of them) the SSH from establishing.

Certs were regenerated and the sub reloaded to get it to use them and the DRS now work fine. (restarting DRS services was not good enough).