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DTMF configuration on a MGCP PRI port

Art Martinez
Level 1
Level 1

We created a Directory Number and forwarded all the calls to an 855 number.

 

I configured a route pattern pointing to the PRI port; we are able to call the Directory Number from internal phones and from the outside, calls get forwarded to the 855 number, but the DTMF doesn’t seem to be working because the telephone’s buttons are not recognized as options when pressed.  This ISR with the PRI service is configured with MGCP service in our Call Manager.

 

I would like help to get this ISR with the PRI service configured properly with DTMF.

 

We’re currently on CUCM 11.5 with one publisher and two subscribers

We have three ISRs, one of them with both SIP trunks and PRIs services.

 

Voice service voip:

voice service voip

 ip address trusted list

  ipv4 10.XXX.XXX.0 255.255.255.0

  ipv4 10. XXX.XXX.0 255.255.255.0

  ipv4 12. XXX.XXX.0 255.255.255.0

  ipv4 12. XXX.XXX.0 255.255.255.0

  ipv4 12. XXX.XXX.0 255.255.255.0

  ipv4 12. XXX.XXX.0 255.255.255.0

  ipv4 12. XXX.XXX.0 255.255.255.0

 address-hiding

 dtmf-interworking rtp-nte

 mode border-element

 allow-connections sip to h323

 allow-connections sip to sip

 no supplementary-service sip moved-temporarily

 redirect ip2ip

 fax protocol t38 version 0 ls-redundancy 0 hs-redundancy 0 fallback none

 no fax-relay sg3-to-g3

 modem passthrough nse codec g711ulaw

 sip

  header-passing

  error-passthru

  registrar server

  asserted-id pai

  early-offer forced

  midcall-signaling passthru

  privacy-policy passthru

  g729 annexb-all

!

voice class codec 100

 codec preference 1 g711ulaw

 codec preference 2 g729r8

 

I only see two dial-peers on this ISR; see below:

dial-peer voice 100 voip

 description CALL MANAGER

 destination-pattern [2-9]..[2-9]......$

 session protocol sipv2

 session server-group 100

 incoming called-number 9T

 voice-class codec 100

 voice-class sip asymmetric payload full

 voice-class sip privacy-policy passthru

 voice-class sip profiles 100

 voice-class sip bind control source-interface GigabitEthernet0/0/0

 voice-class sip bind media source-interface GigabitEthernet0/0/0

 dtmf-relay rtp-nte

 ip qos dscp cs3 signaling

 no vad

!

dial-peer voice 101 voip

 description ATT SIP

 translation-profile outgoing PSTN_OUT

 call-block translation-profile incoming PSTN_BLOCK

 call-block disconnect-cause incoming unassigned-number

 destination-pattern 9T

 session protocol sipv2

 session server-group 101

 incoming called-number 956[2-9]......$

 voice-class codec 100

 voice-class sip asymmetric payload full

 voice-class sip privacy-policy passthru

 voice-class sip profiles 100

 voice-class sip bind control source-interface GigabitEthernet0/0/1

 voice-class sip bind media source-interface GigabitEthernet0/0/1

 dtmf-relay rtp-nte

 ip qos dscp cs3 signaling

 no vad

 

The MGCP configuration is:

mgcp

mgcp call-agent ccm3.organization.com 2427 service-type mgcp version 0.1

mgcp modem passthrough voip mode nse

mgcp package-capability mf-package

mgcp package-capability fm-package

mgcp default-package fxr-package

no mgcp package-capability res-package

no mgcp timer receive-rtcp

mgcp fax t38 nsf 000000

mgcp behavior rsip-range tgcp-only

mgcp behavior comedia-role none

mgcp behavior comedia-check-media-src disable

mgcp behavior comedia-sdp-force disable

!

mgcp profile default

 

 

I am new to this organization, and I am still learning their setup.

Any help and guidance is greatly appreciated.

Please let me know what other information is required to help me solve this issue.

 

Thanks again.

Art Martinez

2 Replies 2

bsrohan
Level 1
Level 1
Hello,

Please check the below link,

https://community.cisco.com/t5/service-providers-blogs/chalk-talk-troubleshooting-dtmf-relay-over-mgcp/ba-p/3098846

Hope this helps !

- Rohan
*** Please rate helpful post ***

The gateway does have the following commands present. 
Call Managers are entered by hostname instead of IP Address.
And in this order, not sure the order the commands were entered make a difference or not.
ccm-manager config server ccm3.organization.com ccm1.organization.com ccm2.orginization.com
ccm-manager config

 

The gateway also has 1 of 2 commands mentioned on # 4 on the link provided.
The link mentions mgcp package-capability fm-package & mgcp package-capability dtmf-package
I have mgcp package-capability mf-package, it also mgcp package-capability fm-package, but does not have mgcp package-capabilitiy dtmf-package.

 

If the ccm-manager config… commands enables XLM configuration to be downloaded from CUCM; what settings should I set the “Type of DTMF Relay” on the Gateway Configuration page?
It is currently set to “Current GW Config”.
Making changes on the Gateway Configuration, would that reset the gateway or drop active calls?
Same gateway is used by a fax server too.

Thanks,

Art Martinez

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