Dual Rightfax intergration over SIP

[Jason Bree]

We have 2 rightfax servers at a site that are configured with 12 ports each.  We created 2 sip trunks, one to each server.  We put both sip trunks in a route group that circular hunt.  When we stop all the rightfax services on one server call manager still tries to send faxes there as the IP is up.  Is there a way to make call manager see the trunk as down even though the IP is up? We are running Callmanger 7.1.3 and Rightfax 10.

route pattern XXXX --->route list ----> route group -----> trunk1 or trunk2

Thanks

Jason

[Gear Misner]

I have this same issues with dual SIP PSTN gateways when a PRI goes down.  I don't know if there is a way to do it at this time.  If you open a TAC case and figure it out please let me know.  Maybe someone will chime in and enlighten us

[Marwan ALshawi · Accepted solution]

have a look at the below doc it might be helpful in your case and update us if dose help or not

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_configuration_example09186a008082d76a.shtml

hope this help

[Gear Misner]

Thank you very much I will give this a shot!  I can't believe the default failover time is 63.5 secods.  This is why the users are getting the fast busy correct?

[Jason Bree]

That is exactly what I was looking for.  5 Stars for you!

Thanks,

Jason