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DX-650 - Screen Flashing

danplacek
Level 4
Level 4

‎07-24-2014 10:14 AM - edited ‎03-16-2019 11:31 PM

We have a DX-650 deployed for one of our executives. The phone screen flashes every couple minutes. It sort of looks like an application opens then closes instantly -- this causes the screen to brighten and then dim. As you might imagine this becomes quite obnoxious.

 

Is anyone else experiencing this?

Any thoughts on what I could check to see what is causing it?

 

Thank you.

Labels:
0 Helpful
10 Replies 10

Brian Meade
Level 7
Level 7

‎07-24-2014 02:33 PM

Pulling the console logs from the phone's webpage may give some input into which application is launching causing the issue.  Logcat log file is what would have that info.

0 Helpful

danplacek
Level 4
Level 4
In response to Brian Meade

‎07-24-2014 08:21 PM

Any idea what I might be looking for? The log contains quite a bit of data - nothing is immediately jumping out at me.

0 Helpful

Brian Meade
Level 7
Level 7
In response to danplacek

‎07-25-2014 06:24 AM

You'll probably need to correspond timestamps of when the flickering happens to help narrow it down.

0 Helpful

danplacek
Level 4
Level 4
In response to Brian Meade

‎07-25-2014 12:14 PM

I compared when it happened the the syslogs and I believe I have located the relevant section. If I am reading this right it either has something to do with Extension Mobility or UDS --  we are not using EM at all in this environment.
 
Can you help interpret?
 
Thank you.
 
--
 
07194 07-25 13:38:07.859  1847  1910 INF ccservice-j: AlarmService: : setAlarm: ms=0
07195 07-25 13:38:07.859  1847  1910 INF ccservice-j: CcService: : found Class interface cip.sessionmgr.api.AlarmIF
07196 07-25 13:38:07.859  1847  1910 INF ccservice-j: AlarmService: : setAlarm: ms=47500
07197 07-25 13:38:07.859  1847  1910 INF ccservice-j: CcService: : found Class interface cip.sessionmgr.api.AlarmIF
07198 07-25 13:38:07.859  1847  1910 INF ccservice-j: AlarmService: : setAlarm: ms=0
07199 07-25 13:38:07.859  1847  1910 INF ccservice-j: CcService: : found Class interface cip.sessionmgr.api.AlarmIF
07200 07-25 13:38:07.859  1847  1965 DEB ccservice: SIPCC-SIP_MSG_SEND: ccsip_register_send_msg: cmd=86=SIP_REG_CANCEL ndx=401
07201 07-25 13:38:07.859  1847  1965 DEB ccservice: SIPCC-SIP_STATE: 1/0, sip_stop_ack_timer:  ccb->index=401 ack_timer_index=200 
07202 07-25 13:38:07.859  1847  1965 DEB ccservice: SIPCC-SIP_STATE: 1/0, sip_start_ack_timer:  ccb->index=401 ack_timer_index=200 
07203 07-25 13:38:07.859  1847  1910 INF ccservice-j: AlarmService: : setAlarm: ms=47500
07204 07-25 13:38:07.859  1847  1910 INF ccservice-j: CcService: : found Class interface cip.sessionmgr.api.AlarmIF
07205 07-25 13:38:07.859  1847  1910 INF ccservice-j: AlarmService: : setAlarm: ms=0
07206 07-25 13:38:07.859  1847  1910 INF ccservice-j: CcService: : found Class interface cip.sessionmgr.api.AlarmIF
07207 07-25 13:38:07.859  1847  1965 INF ccservice: ccsip_messaging: sipSPIAddContactHeader: CFGID_DEVICE_NAME = SEPC4143C96FF65
07208 07-25 13:38:07.859  1847  1965 INF ccservice: ccsip_messaging: sipSPIAddContactHeader: ccb->call_mode = 0, display_name = 402
07209 07-25 13:38:07.859  1847  1965 DEB ccservice: SIP : sipTransportCreateSendMessage : sippmh_write() with message size=[861] 
07210 07-25 13:38:07.859  1847  1965 DEB ccservice: SIPCC-SIP_TRANS: sipTransportSendMessage: bypassing ccm check
07211 07-25 13:38:07.859  1847  1965 DEB ccservice: SIPCC-SIP_TRANS: sipTransportSendMessage: Sip msg sent handle=<44>,length=<861>, message=
07212 07-25 13:38:07.859  1847  1965 DEB ccservice: 
07213 07-25 13:38:07.859  1847  1965 DEB ccservice: sipio-sent---> REGISTER sip:10.1.1.10 SIP/2.0
07213 07-25 13:38:07.859  1847  1965 DEB ccservice: Via: SIP/2.0/UDP 10.1.1.81:5060;branch=z9hG4bK7370480e
07213 07-25 13:38:07.859  1847  1965 DEB ccservice: From: <sip:402@10.1.1.10>;tag=c4143c96ff6563aa626ad6cb-318d6696
07213 07-25 13:38:07.859  1847  1965 DEB ccservice: To: <sip:402@10.1.1.10>
07213 07-25 13:38:07.859  1847  1965 DEB ccservice: Call-ID: c4143c96-ff650067-675b6dc2-6f5311e2@10.1.1.81
07213 07-25 13:38:07.859  1847  1965 DEB ccservice: Max-Forwards: 70
07213 07-25 13:38:07.859  1847  1965 DEB ccservice: Date: Fri, 25 Jul 2014 18:38:07 GMT
07213 07-25 13:38:07.859  1847  1965 DEB ccservice: CSeq: 26765 REGISTER
07213 07-25 13:38:07.859  1847  1965 DEB ccservice: User-Agent: Cisco-CP-DX650/10.1.2
07213 07-25 13:38:07.859  1847  1965 DEB ccservice: Contact: <sip:7c8ea5ad-d01c-f631-a79c-af61a128aef0@10.1.1.81:5060;transport=udp>;+sip.instance="<urn:uuid:00000000-0000-0000-0000-c4143c96ff65>";+u.sip!devicename.ccm.cisco.com="SEPC4143C96FF65";+u.sip!model.ccm.cisco.com="647";video
07213 07-25 13:38:07.859  1847  1965 DEB ccservice: Supported: replaces,join,sdp-anat,norefersub,resource-priority,extended-refer,X-cisco-callinfo,X-cisco-serviceuri,X-cisco-escapecodes,X-cisco-service-control,X-cisco-srtp-fallback,X-cisco-monrec,X-cisco-config,X-cisco-sis-7.0.0,X-cisco-xsi-8.5.1
07213 07-25 13:38:07.859  1847  1965 DEB ccservice: Content-Length: 0
07213 07-25 13:38:07.859  1847  1965 DEB ccservice: Expires: 0
07213 07-25 13:38:07.859  1847  1965 DEB ccservice: 
07214 07-25 13:38:07.859  1847  1910 INF ccservice-j: AlarmService: : setAlarm: ms=33000
07215 07-25 13:38:07.859  1847  1910 INF ccservice-j: CcService: : found Class interface cip.sessionmgr.api.AlarmIF
07216 07-25 13:38:07.859  1847  1910 INF ccservice-j: AlarmService: : setAlarm: ms=0
07217 07-25 13:38:07.859  1847  1910 INF ccservice-j: CcService: : found Class interface cip.sessionmgr.api.AlarmIF
07218 07-25 13:38:07.859  1847  1965 DEB ccservice: SIPCC-SIP_MSG_SEND: ccsip_store_send_msg_for_alarm: Sent:REGISTER sip:10.1.1.10 SIP/2.0  Cseq:26765 REGISTER CallId:c4143c96-ff650067-675b6dc2-6f5311e2@10.1.1.81
07219 07-25 13:38:07.859  1847  1965 DEB ccservice: SIPCC-SIP_STATE: 401/1, sip_reg_sm_change_state: Registration state change: SIP_REG_STATE_UNREGISTERING ---> SIP_REG_STATE_UNREGISTERING
07220 07-25 13:38:07.859  1847  1910 INF ccservice-j: AlarmService: : setAlarm: ms=1500
07221 07-25 13:38:07.859  1847  1910 INF ccservice-j: CcService: : found Class interface cip.sessionmgr.api.AlarmIF
07222 07-25 13:38:07.859  1847  1965 DEB ccservice: SIPCC-SIP_SOCK: sip_platform_udp_channel_read: Recvd 509 bytes on fd 44
07223 07-25 13:38:07.859  1847  1965 DEB ccservice: SIPCC-SIP_MSG_RECV: SIPProcessUDPMessage: UDP Message rcv: from <10.1.1.10>:<63797>, length=<509>, message=
07224 07-25 13:38:07.859  1847  1965 DEB ccservice: 
07225 07-25 13:38:07.859  1847  1965 DEB ccservice: sipio-recv<--- SIP/2.0 503 Service Unavailable - registrar unavail or not enabled
07225 07-25 13:38:07.859  1847  1965 DEB ccservice: Via: SIP/2.0/UDP 10.1.1.81:5060;branch=z9hG4bK7370480e
07225 07-25 13:38:07.859  1847  1965 DEB ccservice: From: <sip:402@10.1.1.10>;tag=c4143c96ff6563aa626ad6cb-318d6696
07225 07-25 13:38:07.859  1847  1965 DEB ccservice: To: <sip:402@10.1.1.10>;tag=B65B04FC-ACF
07225 07-25 13:38:07.859  1847  1965 DEB ccservice: Date: Fri, 25 Jul 2014 18:36:27 GMT
07225 07-25 13:38:07.859  1847  1965 DEB ccservice: Call-ID: c4143c96-ff650067-675b6dc2-6f5311e2@10.1.1.81
07225 07-25 13:38:07.859  1847  1965 DEB ccservice: Server: Cisco-SIPGateway/IOS-15.4.1.T1
07225 07-25 13:38:07.859  1847  1965 DEB ccservice: Warning: 399 10.1.1.10 "Registrar is not enabled"
07225 07-25 13:38:07.859  1847  1965 DEB ccservice: CSeq: 26765 REGISTER
07225 07-25 13:38:07.859  1847  1965 DEB ccservice: Warning: 399 10.1.1.10 "Registrar is not enabled"
07225 07-25 13:38:07.859  1847  1965 DEB ccservice: Content-Length: 0
07225 07-25 13:38:07.859  1847  1965 DEB ccservice: 
07226 07-25 13:38:07.859  1847  1965 DEB ccservice: SIPCC-SIP_RESP: sipSPICheckResponse: Response match: callid=c4143c96-ff650067-675b6dc2-6f5311e2@10.1.1.81, cseq=26765, cseq_method=REGISTER
07227 07-25 13:38:07.859  1847  1910 INF ccservice-j: AlarmService: : setAlarm: ms=0
07228 07-25 13:38:07.859  1847  1910 INF ccservice-j: CcService: : found Class interface cip.sessionmgr.api.AlarmIF
07229 07-25 13:38:07.859  1847  1965 ERR ccservice: SIPCC-REG: LINE 401/1: ccsip_handle_ev_failure_response   : SIP failure 503 resp
07230 07-25 13:38:07.859  1847  1965 ERR ccservice: %Credentials cannot be empty
07231 07-25 13:38:07.859  1847  1965 DEB ccservice: SIPCC-SIP_EVT: 401/1, sip_regmgr_ev_failure_response: Received event
07232 07-25 13:38:07.859  1847  1965 DEB ccservice: SIPCC-SIP_STATE: 1/0, sip_stop_ack_timer:  ccb->index=401 ack_timer_index=200 
07233 07-25 13:38:07.859  1847  1910 INF ccservice-j: AlarmService: : setAlarm: ms=33000
07234 07-25 13:38:07.859  1847  1910 INF ccservice-j: CcService: : found Class interface cip.sessionmgr.api.AlarmIF
07235 07-25 13:38:07.859  1847  1910 INF ccservice-j: AlarmService: : setAlarm: ms=0
07236 07-25 13:38:07.867  1847  1910 INF ccservice-j: CcService: : found Class interface cip.sessionmgr.api.AlarmIF
07237 07-25 13:38:07.867  1847  1965 INF ccservice: SIPCC-UI_API: ui_set_ccm_conn_status: ***********CUCM 10.1.1.10 STAND BY***********
07238 07-25 13:38:07.867  1847  1965 DEB ccservice: SIPCC-SIP_TIMER: sip_regmgr_ev_failure_response: Starting keep alive timer 120 sec
07239 07-25 13:38:07.867  1847  1964 INF ccservice: SIPCC-SIP_CC_PROV: ccsnap_gen_deviceEvent: event type : SERVER_STATUS
07240 07-25 13:38:07.867  1847  1964 INF ccservice-j: ccservice-j: onDeviceEvent: CUCM_CONN_STATUS, device: 0
07241 07-25 13:38:07.867  1847  1964 INF ccservice-j: TelephonyManagerData: : fetchCallServerInfos svrInfos length=2 serverInfos=[Lcom.cisco.telephony.CallServerInfo;@418866f8 nativeDeviceRef=1579539912
07242 07-25 13:38:07.867  1847  1964 INF ccservice-j: TelephonyManagerData: : fetchCallServerInfos svrHndls[0]=1577787544 mode=CCM status=ACTIVE CallServerInfo=[10.1.1.5, CCM, ACTIVE]
07243 07-25 13:38:07.867  1847  1964 INF ccservice-j: TelephonyManagerData: : fetchCallServerInfos svrHndls[1]=1577787624 mode=SRST status=STANDBY CallServerInfo=[10.1.1.10, SRST, STANDBY]
07244 07-25 13:38:07.867  1847  1964 INF ccservice-j: TelephonyManagerData: : notifyCallServerChangeListeners found 3 ICallServerInfoChangeListener to call onCallServerInfoChanged()
07245 07-25 13:38:07.867  1847  1964 INF ccservice-j: ccservice-j: Sending Non-XSI Device Event To Listener...  DeviceInfoRef= [1579539912]
07246 07-25 13:38:07.867  1847  1964 INF ccservice-j: ccservice-j: onDeviceEvent: Dispatched device event CUCM_CONN_STATUS to listener com.cisco.telephony.ICCDeviceListener$Stub$Proxy@418be8d8
07247 07-25 13:38:07.867  1847  1964 INF ccservice-j: ccservice-j: onDeviceEvent: Dispatched device event CUCM_CONN_STATUS to listener com.cisco.telephony.ICCDeviceListener$Stub$Proxy@418942f0
07248 07-25 13:38:07.867 26738 28210 DEB EMService: onCallServerInfoChanged():  num of cucms=2
07249 07-25 13:38:07.867 26738 28210 DEB EMService:  registered value is 1
07250 07-25 13:38:07.867  1847  5917 INF ccservice: SNAPSHOT-failed: CCAPI_DeviceInfo_getServiceState:  reference pointer=5e25ddc8
07251 07-25 13:38:07.867  1372 18916 INF Phone   : Phone:  [DeviceEventHandler]: onDeviceEvent: CUCM_CONN_STATUS
07252 07-25 13:38:07.867 26738 28210 DEB EMService:  registered value is 1
07253 07-25 13:38:07.867  1847  1858 INF ccservice: SNAPSHOT-failed: CCAPI_DeviceInfo_getServiceState:  reference pointer=5e25ddc8
07254 07-25 13:38:07.867 26738 28210 DEB EMService: CUCM server is : 10.1.1.5
07255 07-25 13:38:07.867 26738 28210 DEB EMService: getConfigInfo()
07256 07-25 13:38:07.867  1372 18916 INF Phone   : Phone:  [DeviceEventHandler]: onDeviceEvent: CUCM_CONN_STATUS - mode=CCM state=INS
07257 07-25 13:38:07.867  1847  7241 INF ccservice: SNAPSHOT-failed: CCAPI_DeviceInfo_getServiceState:  reference pointer=5e25ddc8
07258 07-25 13:38:07.867 26738 28210 DEB EMService: CUCM server is : 10.1.1.5
07259 07-25 13:38:07.867 16858  5190 INF SyncAdapter: Adding Feature = HUNTGROUPLOGOUT, state = DEV_FEATURE_OFF, lineIndex = 2
07260 07-25 13:38:07.867 16858  5190 DEB SyncAdapter: CTP in service.
07261 07-25 13:38:07.867 16858  5190 DEB SyncAdapter: Get account.
07262 07-25 13:38:07.867 16858  5190 DEB SyncAdapter: request sync
07263 07-25 13:38:07.875 26738 28210 DEB EMService: Config change - User not changed, user: Username
07264 07-25 13:38:07.875 26738 28210 DEB EMService: mac Address is:SEPC4143C96FF65
07265 07-25 13:38:07.875 26738 28210 DEB EMService: Current owner is Username
07266 07-25 13:38:07.875 26738 28210 DEB EMService: EM URL is 
07267 07-25 13:38:07.875 26738 28210 DEB EMService: launchEM MAC: SEPC4143C96FF65
07268 07-25 13:38:07.875 26738 28210 DEB EMService: launchEM CUCM IP: 10.1.1.5
07269 07-25 13:38:07.875 26738 28210 DEB EMService: launchEM Phone Number: 2622896402
07270 07-25 13:38:07.875 26738 28210 DEB EMService: launchEM URL is: 
07271 07-25 13:38:07.875 26738 28210 DEB EMService: Lockscreen up! Acquring wakelock, Disabling keyguard
07272 07-25 13:38:07.875  1847  1910 INF ccservice-j: AlarmService: : setAlarm: ms=47500
07273 07-25 13:38:07.875  1847  1910 INF ccservice-j: CcService: : found Class interface cip.sessionmgr.api.AlarmIF
07274 07-25 13:38:07.875  1847  1910 INF ccservice-j: AlarmService: : setAlarm: ms=0
07275 07-25 13:38:07.875  1847  1910 INF ccservice-j: CcService: : found Class interface cip.sessionmgr.api.AlarmIF
07276 07-25 13:38:07.875  1847  1910 INF ccservice-j: AlarmService: : setAlarm: ms=47500
07277 07-25 13:38:07.875  1847  1910 INF ccservice-j: CcService: : found Class interface cip.sessionmgr.api.AlarmIF
07278 07-25 13:38:07.882   684   933 DEB KeyguardViewMediator: setKeyguardEnabled(false)
07279 07-25 13:38:07.882   684   933 DEB KeyguardViewMediator: remembering to reshow, hiding keyguard, disabling status bar expansion
07280 07-25 13:38:07.882   684   933 DEB KeyguardViewMediator: hideLocked
07281 07-25 13:38:07.882   684   934 DEB KeyguardViewMediator: handleHide
07282 07-25 13:38:07.890   684   934 DEB KeyguardViewManager: hide()
07283 07-25 13:38:07.890   183   183 INF EnterpriseAudResMgr: setAudioPath: client_type = 1 stream_type = 1 device_type = 4
07284 07-25 13:38:07.890   183   183 INF EnterpriseAudResMgr: applyDeviceRules - enter
07285 07-25 13:38:07.890   183   183 INF EnterpriseAudResMgr: applyDeviceRules - exit
07286 07-25 13:38:07.890   183   183 INF EnterpriseAudResMgr: outputNoneDisable - enter
07287 07-25 13:38:07.890   183   183 INF EnterpriseAudResMgr: OUTPUT_NONE Disabled client_type = 1
07288 07-25 13:38:07.890   183   183 INF EnterpriseAudResMgr: outputNoneDisable - exit
07289 07-25 13:38:07.890   183   183 INF EnterpriseAudResMgr: builtinSpeakerEnable - enter
07290 07-25 13:38:07.890   183   183 DEB AudioControl: SetValue, mControl = 1091775232 ctl:<DL2 Mixer Multimedia> value:1
07291 07-25 13:38:07.890   684   934 DEB KeyguardViewMediator: adjustUserActivityLocked mShowing: false mHidden: false
07292 07-25 13:38:07.890   183   183 DEB AudioControl: SetValue, mControl = 1091775232 ctl:<DL2 Media Playback Volume> value:130
07293 07-25 13:38:07.890   684   934 DEB KeyguardViewMediator: adjustStatusBarLocked: mShowing=false mHidden=false isSecure=true --> flags=0x0
07294 07-25 13:38:07.890   684   934 DEB StatusBarManagerService: disableLocked(), vis flags=0x600000
07295 07-25 13:38:07.898   183   183 DEB AudioControl: SetValue, mControl = 1091775232 ctl:<DL2 Mono Mixer> value:1
07296 07-25 13:38:07.898  1033  1033 DEB TabletStatusBar: ICON_MISSING_ISSUE SystemUI::setNavigationVisibility disableHome: true  disableRecent: false  disableBack:true
07297 07-25 13:38:07.898  1033  1033 DEB TabletStatusBar: ICON_MISSING_ISSUE SystemUI::setNavigationVisibility disablePhone:false  visibility:6291456
07298 07-25 13:38:07.898   183   183 DEB AudioControl: SetValue, mControl = 1091775232 ctl:<Handsfree Playback Volume> value:29
07299 07-25 13:38:07.898 26738 28210 DEB EMService: launchEM EM State: em-set-state
07300 07-25 13:38:07.898 26738 28210 ERR ContextImpl: startActivity of ContextImpl...intent =>Intent { flg=0x10000000 cmp=com.cisco.em/.LockedScreenEMDialog (has extras) }
07301 07-25 13:38:07.898 26738 28210 ERR ContextImpl: startActivity of ContextImpl...displayId from context =>0
07302 07-25 13:38:07.898 26738 28210 DEB ContextImpl: startActivity of ContextImpl...componentName =>ComponentInfo{com.cisco.em/com.cisco.em.LockedScreenEMDialog}
07303 07-25 13:38:07.898   183   183 DEB AudioControl: SetValue, mControl = 1091775232 ctl:<Handsfree Right Switch> value:1
07304 07-25 13:38:07.898   183   183 DEB AudioControl: SetValue, mControl = 1091775232 ctl:<Handsfree Left Switch> value:1
07305 07-25 13:38:07.898   183   183 DEB AudioControl: SetValue, mControl = 1091775232 ctl:<SDT DL Volume> value:120
07306 07-25 13:38:07.898   183   183 DEB AudioControl: SetValue, mControl = 1091775232 ctl:<Sidetone Mixer Playback> value:1
07307 07-25 13:38:07.898   183   183 DEB AudioControl: SetValue, mControl = 1091775232 ctl:<Handsfree Playback Volume> value:26
07308 07-25 13:38:07.898   183   183 INF EnterpriseAudResMgr: Builtin Speaker Enabled client_type = 1, cc = 1
07309 07-25 13:38:07.898   183   183 INF EnterpriseAudResMgr: builtinSpeakerEnable - exit
07310 07-25 13:38:07.898   684   684 INF ActivityStack: START {flg=0x10000000 cmp=com.cisco.em/.LockedScreenEMDialog (has extras) u=0} from pid 26738
07311 07-25 13:38:07.898   684   684 WRN WindowManager: Device booted.............. calling isDIDInitializedOnce-1
07312 07-25 13:38:07.898   684   684 WRN WindowManager: inside else cond-1
07313 07-25 13:38:07.953   684   933 DEB KeyguardViewMediator: setHidden false
07314 07-25 13:38:07.968   684   934 DEB KeyguardViewMediator: setHidden false
07315 07-25 13:38:07.968   684  1271 INF WindowManager: Set app display size: 1024 x 552
07316 07-25 13:38:08.000   684   933 DEB KeyguardViewMediator: setHidden false
07317 07-25 13:38:08.000   684   933 DEB KeyguardViewMediator: setHidden false
07318 07-25 13:38:08.007   684   933 DEB KeyguardViewMediator: setHidden false
07319 07-25 13:38:08.007 26738 26738 DEB Activity: In Attach()...application.getPackageName()com.cisco.em
07320 07-25 13:38:08.015 26738 26738 ERR ConfigManagerService: EMService:  Using emURL:  https://10.1.1.5:8443/emapp/EMAppServlet?device=SEPC4143C96FF65
07321 07-25 13:38:08.023   684  1271 DEB KeyguardViewMediator: setHidden false
07322 07-25 13:38:08.023 26738 26738 INF ConfigManagerService: XSI:  invokeUrl url=https://10.1.1.5:8443/emapp/EMAppServlet?device=SEPC4143C96FF65 responseHandler=cip.xsi.XSIHttpResponseHandler@41996480 responseListener=com.cisco.em.LockedScreenEMDialog@4186e0c8
07323 07-25 13:38:08.023   684   933 DEB KeyguardViewMediator: setHidden false
07324 07-25 13:38:08.046  1208  1208 DEB WebProxy: Active Interface type eth name eth
07325 07-25 13:38:08.062  1033  1033 DEB TabletStatusBar: ICON_MISSING_ISSUE SystemUI::setNavigationVisibility disableHome: false  disableRecent: false  disableBack:false
07326 07-25 13:38:08.062  1033  1033 DEB TabletStatusBar: ICON_MISSING_ISSUE SystemUI::setNavigationVisibility disablePhone:false  visibility:0
07327 07-25 13:38:08.062   684  1246 DEB KeyguardViewMediator: setHidden true
07328 07-25 13:38:08.062   684  1246 DEB KeyguardViewMediator: setHidden true
07329 07-25 13:38:08.062  1208  1208 DEB WebProxy: user =  proxyType =  host =  port =  pacLocation =  auth =  isAdmin= 
07330 07-25 13:38:08.062   684   934 DEB StatusBarManagerService: setSystemUiVisibility, vis flags=0x0
07331 07-25 13:38:08.062   684   934 DEB StatusBarManagerService: disableLocked(), vis flags=0x0
07332 07-25 13:38:08.070 26738 23700 INF WebProxy: Proxy service returned direct connection
07333 07-25 13:38:08.070 26738 23700 DEB WebProxy: androidProxy [DIRECT@]
07334 07-25 13:38:08.070 26738 23700 INF WebProxy: Try default AndroidProxy [DIRECT@]
07335 07-25 13:38:08.085 26738 23700 VBS TrustStoreJNI: Validating certificate
07336 07-25 13:38:08.085   684   934 DEB KeyguardViewMediator: adjustUserActivityLocked mShowing: false mHidden: true
07337 07-25 13:38:08.085   684   934 DEB KeyguardViewMediator: adjustStatusBarLocked: mShowing=false mHidden=true isSecure=true --> flags=0x0
07338 07-25 13:38:08.085  1033  1033 DEB TabletStatusBar: --->updateActiveCallButton
07339 07-25 13:38:08.093  1033  1033 DEB TabletStatusBar: getTopMostActivity: com.cisco.em
07340 07-25 13:38:08.093  1033  1033 DEB TabletStatusBar: isPhoneAppShowing=false
07341 07-25 13:38:08.093  1033  1033 DEB TabletStatusBar: --->showPhonebutton(): show=true, disablePhone=false
07342 07-25 13:38:08.093   219 23705 ERR secureapp: No match found in trust list against the item
07343 07-25 13:38:08.132   684  1291 DEB KeyguardViewMediator: setHidden true
07344 07-25 13:38:08.140   684   933 INF ActivityManager: Displayed com.cisco.em/.LockedScreenEMDialog: +168ms
07345 07-25 13:38:08.140   684   933 DEB KeyguardViewMediator: setHidden true
07346 07-25 13:38:08.140   684   933 DEB KeyguardViewMediator: setHidden true
07347 07-25 13:38:08.156 16858 23710 DEB SyncAdapter: onPerformSync: Perform Sync automatically.
07348 07-25 13:38:08.156 16858 23710 INF ContactManager: *** Looking for local dirty contacts
07349 07-25 13:38:08.156  1454  1478 DEB dalvikvm: WAIT_FOR_CONCURRENT_GC blocked 0ms
07350 07-25 13:38:08.187   684   933 DEB KeyguardViewMediator: setHidden true
07351 07-25 13:38:08.210  1454  1478 DEB dalvikvm: GC_EXPLICIT freed 308K, 9% free 6960K/7623K, paused 2ms+14ms, total 51ms
07352 07-25 13:38:08.226   684  1193 DEB KeyguardViewMediator: setHidden true
07353 07-25 13:38:08.242 16858 23710 DEB UdsClient: get HTTPS Connection URL=https://10.1.1.5:8443/cucm-uds/user/Username/devices?max=500
07354 07-25 13:38:08.242 16858 23710 INF UdsClient: Setting HttpsURLConnection properties
07355 07-25 13:38:08.242  1208  1208 DEB WebProxy: Active Interface type eth name eth
07356 07-25 13:38:08.257  1208  1208 DEB WebProxy: user =  proxyType =  host =  port =  pacLocation =  auth =  isAdmin= 
07357 07-25 13:38:08.257 16858 23710 INF WebProxy: Proxy service returned direct connection
07358 07-25 13:38:08.257 16858 23710 DEB WebProxy: androidProxy [DIRECT@]
07359 07-25 13:38:08.257 16858 23710 INF WebProxy: Try default AndroidProxy [DIRECT@]
07360 07-25 13:38:08.257  1208  1208 DEB WebProxy: Active Interface type eth name eth
07361 07-25 13:38:08.273  1208  1208 DEB WebProxy: user =  proxyType =  host =  port =  pacLocation =  auth =  isAdmin= 
07362 07-25 13:38:08.273 16858 23710 INF WebProxy: Proxy service returned direct connection
07363 07-25 13:38:08.273 16858 23710 DEB WebProxy: androidProxy [DIRECT@]
07364 07-25 13:38:08.273 16858 23710 INF WebProxy: Try default AndroidProxy [DIRECT@]
07365 07-25 13:38:08.273 16858 23710 ERR SyncAdapter: IOException
07365 07-25 13:38:08.273 16858 23710 ERR SyncAdapter: javax.net.ssl.SSLException: Unable to create application data
07365 07-25 13:38:08.273 16858 23710 ERR SyncAdapter: at org.apache.harmony.xnet.provider.jsse.NativeCrypto.SSL_do_handshake(Native Method)
07365 07-25 13:38:08.273 16858 23710 ERR SyncAdapter: at org.apache.harmony.xnet.provider.jsse.OpenSSLSocketImpl.startHandshake(OpenSSLSocketImpl.java:395)
07365 07-25 13:38:08.273 16858 23710 ERR SyncAdapter: at libcore.net.http.HttpConnection.setupSecureSocket(HttpConnection.java:215)
07365 07-25 13:38:08.273 16858 23710 ERR SyncAdapter: at libcore.net.http.HttpsURLConnectionImpl$HttpsEngine.makeSslConnection(HttpsURLConnectionImpl.java:481)
07365 07-25 13:38:08.273 16858 23710 ERR SyncAdapter: at libcore.net.http.HttpsURLConnectionImpl$HttpsEngine.connect(HttpsURLConnectionImpl.java:445)
07365 07-25 13:38:08.273 16858 23710 ERR SyncAdapter: at libcore.net.http.HttpEngine.sendSocketRequest(HttpEngine.java:291)
07365 07-25 13:38:08.273 16858 23710 ERR SyncAdapter: at libcore.net.http.HttpEngine.sendRequest(HttpEngine.java:241)
07365 07-25 13:38:08.273 16858 23710 ERR SyncAdapter: at libcore.net.http.HttpURLConnectionImpl.getResponse(HttpURLConnectionImpl.java:294)
07365 07-25 13:38:08.273 16858 23710 ERR SyncAdapter: at libcore.net.http.HttpURLConnectionImpl.getResponseCode(HttpURLConnectionImpl.java:562)
07365 07-25 13:38:08.273 16858 23710 ERR SyncAdapter: at libcore.net.http.HttpsURLConnectionImpl.getResponseCode(HttpsURLConnectionImpl.java:137)
07365 07-25 13:38:08.273 16858 23710 ERR SyncAdapter: at com.cisco.contacts.udssync.client.UdsClient.getDevicesUri(UdsClient.java:371)
07365 07-25 13:38:08.273 16858 23710 ERR SyncAdapter: at com.cisco.contacts.udssync.client.UdsClient.syncSpeedDials(UdsClient.java:238)
07365 07-25 13:38:08.273 16858 23710 ERR SyncAdapter: at com.cisco.contacts.udssync.udsadapter.SyncAdapter.onPerformSync(SyncAdapter.java:110)
07365 07-25 13:38:08.273 16858 23710 ERR SyncAdapter: at android.content.AbstractThreadedSyncAdapter$SyncThread.run(AbstractThreadedSyncAdapter.java:254)
07366 07-25 13:38:08.281   684   921 DEB SyncManager: failed sync operation Username (com.cisco.contacts.udssync), com.android.contacts, USER, earliestRunTime 3208585559, EXPEDITED, SyncResult: stats [ numIoExceptions: 1]
07367 07-25 13:38:08.320   684   933 DEB KeyguardViewMediator: setHidden true
07368 07-25 13:38:08.320   684   933 DEB KeyguardViewMediator: setHidden true
07369 07-25 13:38:08.390   684   934 DEB PresenceBar: onDetachedFromWindow(): unregistering ContentObserver
07370 07-25 13:38:08.390   684   934 DEB PresenceBar: unregisterReceiver()
07371 07-25 13:38:08.421   684   933 DEB KeyguardViewMediator: setHidden true
07372 07-25 13:38:08.429   684   933 DEB KeyguardViewMediator: setHidden true
07373 07-25 13:38:08.640 26738 23700 INF ConfigManagerService: CiscoTrustManager:  Successfully verified server certificate
07374 07-25 13:38:08.742 26738 23700 WRN ConfigManagerService: XSI:  XML Parser warning:Encoding Updated
07375 07-25 13:38:08.750 26738 23700 INF ConfigManagerService: XSI:  processHttpResponse document=<CiscoIPPhoneText keypadTarget="application"><SoftKeyItem><Position>1</Position><URL>SoftKey:Exit</URL><Name>Exit</Name></SoftKeyItem><Title>Login response</Title><Prompt>Login is unavailable (208)</Prompt><Text>Login Unsuccessful</Text></CiscoIPPhoneText>
07376 07-25 13:38:08.750 26738 23700 ERR ConfigManagerService: EMService:  responseReceived expires=true refreshTime=0 refreshStr= document=cip.xsi.XmlTextObject PID=26738 TID=23700
07377 07-25 13:38:08.750 26738 23700 ERR ConfigManagerService: EMService:  getResponseCode responseCode=208 prompt=Login is unavailable (208)
07378 07-25 13:38:08.750 26738 23700 ERR ConfigManagerService: EMService:  Xml Text object ReponseCode = 208 Softkeylength = 1
07379 07-25 13:38:08.750 26738 23700 ERR ConfigManagerService: EMService:   Inavlid response in EM_STATE_SET
07380 07-25 13:38:08.750 26738 23700 DEB EMService: setEMState EM State: em-state-unset
07381 07-25 13:38:08.750   684   933 DEB KeyguardViewMediator: setKeyguardEnabled(true)
07382 07-25 13:38:08.750   684   933 DEB KeyguardViewMediator: previously hidden, reshowing, reenabling status bar expansion
07383 07-25 13:38:08.750   684   933 DEB KeyguardViewMediator: showLocked
07384 07-25 13:38:08.750   684   933 DEB KeyguardViewMediator: waiting until mWaitingUntilKeyguardVisible is false
07385 07-25 13:38:08.750   684   934 DEB KeyguardViewMediator: handleShow
07386 07-25 13:38:08.750   684   934 DEB KeyguardViewManager: show(); mKeyguardView==null
07387 07-25 13:38:08.750   684   934 DEB KeyguardViewManager: Rotation sensor for lock screen Off!
07388 07-25 13:38:08.750   684   934 DEB KeyguardViewManager: keyguard view is null, creating it...
07389 07-25 13:38:08.750   684   934 VBS LockPatternKeyguardView: Set visibility on com.android.internal.policy.impl.LockPatternKeyguardView$4@41b6d318 to 0
07390 07-25 13:38:08.765   684   934 DEB PasswordUnlockScreenManager: registerWithConfigBroadcastReceiver()
07391 07-25 13:38:08.765   684   773 DEB PasswordUnlockScreenManager: PIN/Password Screen: intent=com.cisco.em.STATE, emLoginState=em-state-unset
07392 07-25 13:38:08.765   684   773 DEB PasswordUnlockScreenManager: updateMultiUserUI
07393 07-25 13:38:08.781  4892  4892 VBS ActivityThread: DID_IMP Creating service com.google.android.gsf.login
07394 07-25 13:38:08.789   684   934 DEB PresenceBar: onAttachedToWindow(): registering ContentObserver
07395 07-25 13:38:08.789   684   934 DEB PresenceBar: registerReceiver()
07396 07-25 13:38:08.796   684   773 DEB PresenceBar: PresenceBar intent:Intent { act=cip.cfg.CONFIG_STATUS_INTENT flg=0x10 (has extras) }
07397 07-25 13:38:08.796   684   773 DEB PresenceBar: PresenceBar action:cip.cfg.CONFIG_STATUS_INTENT received, status=5
07398 07-25 13:38:08.796   684   773 DEB PresenceBar: PresenceBar intent:Intent { act=com.cisco.phone.ui.lineinfo flg=0x10 (has extras) }
07399 07-25 13:38:08.796   684   773 DEB PresenceBar: Line Info - Call Forward Target:, Line Number:2622896402
07400 07-25 13:38:08.796   684   934 VBS KeyguardViewManager: KGVM: Set visibility on com.android.internal.policy.impl.KeyguardViewManager$KeyguardViewHost@41d399d0 to 6291456
07401 07-25 13:38:08.796   684   934 DEB KeyguardViewManager: New SystemUiVisibility flags=0x600000
07402 07-25 13:38:08.796   684   934 DEB KeyguardViewMediator: adjustUserActivityLocked mShowing: true mHidden: true
07403 07-25 13:38:08.796   684   934 DEB KeyguardViewMediator: adjustStatusBarLocked: mShowing=true mHidden=true isSecure=true --> flags=0x1090000
07404 07-25 13:38:08.796   684   934 DEB StatusBarManagerService: disableLocked(), vis flags=0x1090000
07405 07-25 13:38:08.796  1033  1033 INF TabletStatusBar: DISABLE_EXPAND: yes
07406 07-25 13:38:08.804  1033  1033 DEB TabletStatusBar: ICON_MISSING_ISSUE SystemUI::setNavigationVisibility disableHome: false  disableRecent: true  disableBack:false
07407 07-25 13:38:08.804  1033  1033 DEB TabletStatusBar: ICON_MISSING_ISSUE SystemUI::setNavigationVisibility disablePhone:true  visibility:17367040
07408 07-25 13:38:08.804  1033  1033 DEB TabletStatusBar: getTopMostActivity: com.cisco.em
07409 07-25 13:38:08.804  1033  1033 INF TabletStatusBar: Device is locked but unidentified app - com.cisco.em showing. Show home button instead of lock button.
07410 07-25 13:38:08.820  1033  1033 DEB TabletStatusBar: --->showClock()=true
07411 07-25 13:38:08.820   684   934 DEB KeyguardViewMediator: ScreenLock...HDMISettings.getDisplayMode(mContext)=>1
07412 07-25 13:38:08.820   684   934 DEB KeyguardViewMediator: KVM:: Lock screen is displayed, so broadcasting the lock screen intent
07413 07-25 13:38:08.820   684   934 DEB PasswordUnlockScreenManager: Now emLoginState is - 'em-state-unset'
07414 07-25 13:38:08.820   684   934 DEB PasswordUnlockScreenManager: isMultiUserEnabled()=false
07415 07-25 13:38:08.820   684   934 DEB PasswordUnlockScreenManager: Now emLoginState is - 'em-state-unset'
07416 07-25 13:38:08.820   684   934 DEB PasswordUnlockScreenManager: isEmUserLoggedIn()=false
07417 07-25 13:38:08.843   684   934 DEB KeyguardViewMediator: setHidden true
07418 07-25 13:38:08.851 16858 16858 DEB SyncService: Device is locked. action=com.cisco.phone.devicelocked
07419 07-25 13:38:08.867   684   934 DEB PasswordUnlockScreenManager: updateMultiUserUI
07420 07-25 13:38:08.867   684   934 DEB PasswordUnlockScreen: setPasswordEntryLayout state=0
07421 07-25 13:38:08.867   684   934 DEB PasswordUnlockScreen: setPasswordEntryLayout state=0
07422 07-25 13:38:08.921   684   934 DEB KeyguardViewMediator: setHidden true
07423 07-25 13:38:08.921   684   934 DEB PasswordUnlockScreenManager: Now emLoginState is - 'em-state-unset'
07424 07-25 13:38:08.921   684   934 DEB PasswordUnlockScreenManager: isMultiUserEnabled()=false
07425 07-25 13:38:08.921   684   934 DEB PasswordUnlockScreenManager: Now emLoginState is - 'em-state-unset'
07426 07-25 13:38:08.921   684   934 DEB PasswordUnlockScreenManager: isEmUserLoggedIn()=false
07427 07-25 13:38:08.921   684   934 DEB KeyguardViewMediator: handleKeyguardDoneDrawing: notifying mWaitingUntilKeyguardVisible
07428 07-25 13:38:08.921   684   933 DEB KeyguardViewMediator: done waiting for mWaitingUntilKeyguardVisible
07429 07-25 13:38:08.929   684   933 DEB KeyguardViewMediator: setHidden true
07430 07-25 13:38:08.960 26738 23700 INF ConfigManagerService: HttpRequestThread:  run PID=26738 TID=23700
07431 07-25 13:38:08.960   684  1271 DEB KeyguardViewMediator: setHidden false
07432 07-25 13:38:08.960   684  1271 INF ActivityStack: moveTaskToBack: 26742
07433 07-25 13:38:08.968   684  1271 DEB KeyguardViewMediator: setHidden false
07434 07-25 13:38:08.968   684   933 DEB KeyguardViewMediator: setHidden false
07435 07-25 13:38:08.968   684   934 DEB KeyguardViewMediator: adjustUserActivityLocked mShowing: true mHidden: false
07436 07-25 13:38:08.968   684   934 DEB KeyguardViewMediator: adjustUserActivityLocked: NOT calling pokeWakeLock()--Screen just dimmed.
07437 07-25 13:38:08.968   684   934 DEB KeyguardViewMediator: adjustStatusBarLocked: mShowing=true mHidden=false isSecure=true --> flags=0x1090000
07438 07-25 13:38:08.968   684   934 DEB StatusBarManagerService: setSystemUiVisibility, vis flags=0x600000
07439 07-25 13:38:08.976   684   934 DEB StatusBarManagerService: disableLocked(), vis flags=0x1690000
07440 07-25 13:38:08.976   684  1193 WRN ActivityStack: Duplicate finish request for ActivityRecord{41ad81b0 com.cisco.em/.LockedScreenEMDialog}
07441 07-25 13:38:08.984   684   933 DEB KeyguardViewMediator: setHidden false
07442 07-25 13:38:08.984  1033  1033 DEB TabletStatusBar: ICON_MISSING_ISSUE SystemUI::setNavigationVisibility disableHome: true  disableRecent: true  disableBack:true
07443 07-25 13:38:08.984  1033  1033 DEB TabletStatusBar: ICON_MISSING_ISSUE SystemUI::setNavigationVisibility disablePhone:true  visibility:23658496
07444 07-25 13:38:08.992   684  1237 DEB KeyguardViewMediator: setHidden false
07445 07-25 13:38:08.992   684 17022 DEB PresenceBar: UpdatePresenceTask.doInBackground: returning cursor=android.content.ContentResolver$CursorWrapperInner@41f3ccb8
07446 07-25 13:38:08.992  1033  1033 DEB TabletStatusBar: --->updateActiveCallButton
07447 07-25 13:38:08.992   684  1237 INF WindowManager: Set app display size: 1024 x 552
07448 07-25 13:38:09.000   684   773 DEB PresenceBar: OwnerId/UserId=Username
07449 07-25 13:38:09.000   684   773 DEB PresenceBar: --->UpdatePresenceTask.onPostExecute(): Name=First Last
07450 07-25 13:38:09.000   684  1115 DEB KeyguardViewMediator: setHidden false
07451 07-25 13:38:09.000   684   934 DEB PresenceBar: UpdatePresenceTask.onPostExecute().run(): Name=First Last
07452 07-25 13:38:09.000  1033  1033 DEB TabletStatusBar: getTopMostActivity: com.android.launcher
07453 07-25 13:38:09.000  1033  1033 DEB TabletStatusBar: isPhoneAppShowing=false
07454 07-25 13:38:09.000  1033  1033 DEB TabletStatusBar: --->showPhonebutton(): show=true, disablePhone=true
07455 07-25 13:38:09.093   684  1118 DEB KeyguardViewMediator: setHidden false
07456 07-25 13:38:09.093   684   933 DEB KeyguardViewMediator: setHidden false
07457 07-25 13:38:09.164   684  1115 DEB KeyguardViewMediator: setHidden false
07458 07-25 13:38:09.171   684   933 DEB KeyguardViewMediator: setHidden false
07459 07-25 13:38:09.171   684   933 DEB KeyguardViewMediator: setHidden false
07460 07-25 13:38:09.195   684  1246 DEB KeyguardViewMediator: setHidden false
07461 07-25 13:38:09.203   684   933 DEB KeyguardViewMediator: setHidden false
07462 07-25 13:38:09.218   684   933 DEB KeyguardViewMediator: setHidden false
07463 07-25 13:38:09.570   684   694 WRN ActivityStack: Duplicate finish request for ActivityRecord{41ad81b0 com.cisco.em/.LockedScreenEMDialog}
07464 07-25 13:38:09.570   684  1238 WRN ActivityStack: Duplicate finish request for ActivityRecord{41ad81b0 com.cisco.em/.LockedScreenEMDialog}
07465 07-25 13:38:09.578   684  1271 DEB KeyguardViewMediator: setHidden false
07466 07-25 13:38:09.578   684  1194 DEB APP     :  ===>>>> ActivityStack : removeActivityFromHistoryLocked() isActivityFinished = false
07467 07-25 13:38:09.578   684   933 DEB KeyguardViewMediator: setHidden false
07468 07-25 13:38:09.578   684   933 DEB KeyguardViewMediator: setHidden false
07469 07-25 13:38:12.070   183   272 INF EnterpriseAudResMgr: setAudioPath: client_type = 1 stream_type = 1 device_type = 5
07470 07-25 13:38:12.070   183   272 INF EnterpriseAudResMgr: applyDeviceRules - enter
07471 07-25 13:38:12.070   183   272 INF EnterpriseAudResMgr: applyDeviceRules - exit
07472 07-25 13:38:12.070   183   272 INF EnterpriseAudResMgr: builtinSpeakerDisable - enter
07473 07-25 13:38:12.070   183   272 DEB AudioControl: SetValue, mControl = 1091775232 ctl:<DL2 Media Playback Volume> value:0
07474 07-25 13:38:12.070   183   272 DEB AudioControl: SetValue, mControl = 1091775232 ctl:<DL2 Mono Mixer> value:0
07475 07-25 13:38:12.078   183   272 DEB AudioControl: SetValue, mControl = 1091775232 ctl:<Handsfree Playback Volume> value:0
07476 07-25 13:38:12.078   183   272 DEB AudioControl: SetValue, mControl = 1091775232 ctl:<Handsfree Right Switch> value:0
07477 07-25 13:38:12.078   183   272 DEB AudioControl: SetValue, mControl = 1091775232 ctl:<Handsfree Left Switch> value:0
07478 07-25 13:38:12.078   183   272 INF EnterpriseAudResMgr: Builtin Speaker Disabled client_type = 1, cc = 0
07479 07-25 13:38:12.078   183   272 INF EnterpriseAudResMgr: builtinSpeakerDisable - exit
07480 07-25 13:38:12.078   183   272 INF EnterpriseAudResMgr: outputNoneEnable - enter
07481 07-25 13:38:12.078   183   272 INF EnterpriseAudResMgr: OUTPUT_NONE Enabled client_type = 1
07482 07-25 13:38:12.078   183   272 DEB AudioControl: SetValue, mControl = 1091775232 ctl:<DL2 Mixer Multimedia> value:0
07483 07-25 13:38:12.078   183   272 DEB AudioControl: SetValue, mControl = 1091775232 ctl:<DL2 Media Playback Volume> value:0
07484 07-25 13:38:12.078   183   272 DEB AudioControl: SetValue, mControl = 1091775232 ctl:<DL1 Mixer Multimedia> value:0
07485 07-25 13:38:12.078   183   272 DEB AudioControl: SetValue, mControl = 1091775232 ctl:<DL1 Media Playback Volume> value:0
07486 07-25 13:38:12.078   183   272 INF EnterpriseAudResMgr: outputNoneEnable - exit
0 Helpful

Brian Meade
Level 7
Level 7
In response to danplacek

‎07-25-2014 01:37 PM

Do you have multi-user enabled on the device?

 

These look like the normal console log files.  I think there should be a file named logcat as well.  You may have to try creating a problem report on the phone right after the issue occurs- http://www.cisco.com/c/en/us/support/docs/voice-unified-communications/unified-communications-manager-version-91/116457-qanda-dx650-00.html

 

Brian

0 Helpful

danplacek
Level 4
Level 4
In response to Brian Meade

‎07-25-2014 08:22 PM

I believe multi-user is enabled (I remember setting that), but there is no second user configured. I am not seeing any log named logcat - any idea where I can locate that?

0 Helpful

Brian Meade
Level 7
Level 7
In response to danplacek

‎07-28-2014 07:19 AM

I think it's in the ZIP created by the problem report tool.

0 Helpful

danplacek
Level 4
Level 4
In response to Brian Meade

‎08-11-2014 10:06 AM

I have obtained the logcat log - any idea what I am looking for here?

These are the only items that caught my eye:

00569 08-04 15:15:00.945  2398 23106 DEB SyncAdapter: onPerformSync: Perform Sync automatically.

00583 08-04 15:15:01.007  2398 23106 ERR SyncAdapter: IOException
00583 08-04 15:15:01.007  2398 23106 ERR SyncAdapter: javax.net.ssl.SSLException: Unable to create application data
00583 08-04 15:15:01.007  2398 23106 ERR SyncAdapter: at org.apache.harmony.xnet.provider.jsse.NativeCrypto.SSL_do_handshake(Native Method)
00583 08-04 15:15:01.007  2398 23106 ERR SyncAdapter: at org.apache.harmony.xnet.provider.jsse.OpenSSLSocketImpl.startHandshake(OpenSSLSocketImpl.java:395)
00583 08-04 15:15:01.007  2398 23106 ERR SyncAdapter: at libcore.net.http.HttpConnection.setupSecureSocket(HttpConnection.java:215)
00583 08-04 15:15:01.007  2398 23106 ERR SyncAdapter: at libcore.net.http.HttpsURLConnectionImpl$HttpsEngine.makeSslConnection(HttpsURLConnectionImpl.java:481)
00583 08-04 15:15:01.007  2398 23106 ERR SyncAdapter: at libcore.net.http.HttpsURLConnectionImpl$HttpsEngine.connect(HttpsURLConnectionImpl.java:445)
00583 08-04 15:15:01.007  2398 23106 ERR SyncAdapter: at libcore.net.http.HttpEngine.sendSocketRequest(HttpEngine.java:291)
00583 08-04 15:15:01.007  2398 23106 ERR SyncAdapter: at libcore.net.http.HttpEngine.sendRequest(HttpEngine.java:241)
00583 08-04 15:15:01.007  2398 23106 ERR SyncAdapter: at libcore.net.http.HttpURLConnectionImpl.getResponse(HttpURLConnectionImpl.java:294)
00583 08-04 15:15:01.007  2398 23106 ERR SyncAdapter: at libcore.net.http.HttpURLConnectionImpl.getResponseCode(HttpURLConnectionImpl.java:562)
00583 08-04 15:15:01.007  2398 23106 ERR SyncAdapter: at libcore.net.http.HttpsURLConnectionImpl.getResponseCode(HttpsURLConnectionImpl.java:137)
00583 08-04 15:15:01.007  2398 23106 ERR SyncAdapter: at com.cisco.contacts.udssync.client.UdsClient.getDevicesUri(UdsClient.java:371)
00583 08-04 15:15:01.007  2398 23106 ERR SyncAdapter: at com.cisco.contacts.udssync.client.UdsClient.syncSpeedDials(UdsClient.java:238)
00583 08-04 15:15:01.007  2398 23106 ERR SyncAdapter: at com.cisco.contacts.udssync.udsadapter.SyncAdapter.onPerformSync(SyncAdapter.java:110)
00583 08-04 15:15:01.007  2398 23106 ERR SyncAdapter: at android.content.AbstractThreadedSyncAdapter$SyncThread.run(AbstractThreadedSyncAdapter.java:254)
00584 08-04 15:15:01.015   678   929 DEB SyncManager: failed sync operation IsaacM (com.cisco.contacts.udssync), com.android.contacts, USER, earliestRunTime 254158133, EXPEDITED, SyncResult: stats [ numIoExceptions: 1]
 
-----
 
00721 08-04 15:15:09.406 16724 23135 ERR ConfigManagerService: EMService:  responseReceived expires=true refreshTime=0 refreshStr= document=cip.xsi.XmlTextObject PID=16724 TID=23135
00722 08-04 15:15:09.406 16724 23135 ERR ConfigManagerService: EMService:  getResponseCode responseCode=208 prompt=Login is unavailable (208)
00723 08-04 15:15:09.406 16724 23135 ERR ConfigManagerService: EMService:  Xml Text object ReponseCode = 208 Softkeylength = 1
00724 08-04 15:15:09.406 16724 23135 ERR ConfigManagerService: EMService:   Inavlid response in EM_STATE_SET
00725 08-04 15:15:09.406 16724 23135 DEB EMService: setEMState EM State: em-state-unset
00726 08-04 15:15:09.429 16724 23135 INF ConfigManagerService: HttpRequestThread:  run PID=16724 TID=23135
00727 08-04 15:15:09.429   678  1406 DEB KeyguardViewMediator: setHidden false
00728 08-04 15:15:09.429   678  1406 INF ActivityStack: moveTaskToBack: 2150
00729 08-04 15:15:09.429   678   942 DEB StatusBarManagerService: setSystemUiVisibility, vis flags=0x0
00730 08-04 15:15:09.437  1045  1045 DEB TabletStatusBar: --->updateActiveCallButton
00731 08-04 15:15:09.437   678  1268 WRN ActivityStack: Duplicate finish request for ActivityRecord{424f29d0 com.cisco.em/.UnlockedScreenEMDialog}
 
--
 
Thanks.
0 Helpful

Brian Meade
Level 7
Level 7
In response to danplacek

‎08-11-2014 11:26 AM

Looks like there's a failed UDS contact sync in there that might be worth researching.  I still see it referencing EM dialogs so it might be a good test to turn off multi-user and reset the phone to see if that changes the behavior any.

0 Helpful

bilalhusan
Level 1
Level 1

‎11-02-2017 07:28 AM

Try Upgrading the Firmware of the Phone. I think this is a known issue in DX650 and Firmware upgrade will surely help.

Thanks, 

Bilal

0 Helpful
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