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danplacek
Enthusiast

DX-650 - Screen Flashing

We have a DX-650 deployed for one of our executives. The phone screen flashes every couple minutes. It sort of looks like an application opens then closes instantly -- this causes the screen to brighten and then dim. As you might imagine this becomes quite obnoxious.

 

Is anyone else experiencing this?

Any thoughts on what I could check to see what is causing it?

 

Thank you.

10 REPLIES 10
Brian Meade
Rising star

Pulling the console logs from the phone's webpage may give some input into which application is launching causing the issue.  Logcat log file is what would have that info.

Any idea what I might be looking for? The log contains quite a bit of data - nothing is immediately jumping out at me.