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DX650 cannot show caller ID name after speed dial is configured

samuel.suen
Level 1
Level 1

‎02-10-2014 06:24 PM - edited ‎03-16-2019 09:41 PM

Hi all,

Once I replaced my IP phone from CP-7975 with DX650, I found the incoming caller name display is missing for those caller phone numbers are configured as "one-button speed dial" on the DX650. For other callers calling to DX650, the caller name can be displayed correctly.

Anyone encounters this issue before and how to solve it?? Right now, DX650 is not mapped with the google account and other directory setting.

thanks,

samuel

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bouchaib karkoub
Level 1
Level 1

‎09-02-2014 03:45 AM

Hello,

to resolve your issue go to home screen of DX650  and click Contact , then click serch icon  , enter the name of contact and aftar that click copy in my Conctacts Button.

Rollback to phone icon in home screen of DX650  ,click add new speed dial then selec your contact , click save .

and make a test , your probleme we will  resolved.

 

Regards

 

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