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DX650 certain physical buttons not working

Hi all,

 

I have a DX650 that is running firmware version sipdx650.10-2-5-194. For some reason the volume + or - does not work in controlling either content volume or call volume. Also the hangup, speakerphone and mute buttons don't work either. Is this a possible firmware bug or do I have a faulty keypad? Is there a way to test if the buttons are working? I do have a spare board I can replace with but before I go down that path I wanted to see if this is hardware or software related. 

 

Thanks in advanced. 

4 REPLIES 4

Re: DX650 certain physical buttons not working

Please correct me if I am wrong, but this is the latest firmware that you use.

In your case, I would first try to downgrade to a previous release and if this doesnt work, then request a RMA by Cisco.I havent seen any relative bug for that case.

G

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Beginner

Re: DX650 certain physical buttons not working

Hi George,

 

Thanks very much for the help. I will try that out and see how it goes, I have a feeling that it's a hardware issue, I don't think firmware would affect such basic buttons such as volume and hangup call would be affected. But you never know. 

 

Regards

//J

 

 

Re: DX650 certain physical buttons not working

Yes, it looks like a hardware issue nevertheless, its worth trying the software part.

G

Please Rate Posts (by clicking on Star) and/or Mark Solutions as Accepted, when applies
Beginner

Re: DX650 certain physical buttons not working

Confirmed it was a board issue. Hardware replaced and it's back up and running.

 

Thanks all.

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