Hi, I'm looking for the option to send a call to a cell phone (Mobility), on an EX90 and DX650. On the DX650, I am able to add Mobility to the Phone Button Template; however, it never shows up on the phone. On the EX90, I do not see a way to do this. Is this functionality available on these devices?
Solved! Go to Solution.
Thanks, Brian. My assumption is that that option turns mobility (aka single-number-reach) on and off. In other words, that turns on the ability to ring my mobile phone at the same time or not. In my understanding, that does not provide the key press to send an active call over to my mobile. Is that correct? I'm looking for the key press to send active call to mobile seamlessly.
Great information; however, I see different options. The same section of my screen shows Conference, Hold, Transfer, Details, and End. I do not have a More button. This looks like it would be a softkey issue, but there isn't a softkey template that I see on the DX650. Can you please let me know your firmware and UCM versions?
I did a bit of digging for the EX90 and don't seem to find any way to do it. I think it's pretty rare for it to be used as a primary user endpoint so I think this feature may have been overlooked. You may want to work with your account team on putting in a feature enhacement request for this.
I am using firmware version sipdx650.10-0-2-32 on my DX650 and have enabled mobility on the FCP. I can see the mobility button, but I do not see the "More --> to Mobile" button during a phone call, nor can I retrieve a call from my DX when I have answered on my Mobile.
Any ideas if the newest firmware has issues?
Just as FYI
In addition to configuring the traditional phone server and enabling extension mobility on the device, for the DX650 one additional setting must be enabled on the device level.
1) In Cisco Unified Communications Manager Administration, select Device > Phone.
2) Find a Cisco DX600 Series phone to configure for extension mobility multi-user.
3) In the Product Specific Configuration Layout portion of the Device Configuration window for a Cisco DX600 Series phone, select the Enabled value for the Multi-User drop-down list box.
4) Save and Apply Config.
Once Multi-User has been enabled you can access EM from Settings > Personal > Extension Mobility or from the lock screen "Sign in as New User" in the top left.