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DX650 forgot ScreenLock Password. Unable to reset using CUCM Enduser Userid and password.

We have DX650 Phone registered with CUCM 10.5.2 . User have forgotten his screen lock password. When we click the forgot/Reset password button we are shown up with two option to reset by givining google user id and password OR by CUCM user id or password.

When we try CUCM user id and password , it shows as incorrect user id and password. Seems like there is an issue with Authentication.

Please note we have enabled LDAP Authentication and Syncronization with our Active Directory.We were trying with the user ID and Password of LDAP.

Also please note in the URL Authentication and Secured URL Authentication field in Enterprise parameters of CUCM we have filled with Informacast Authentication URL as per the document for Paging features to work.

Please let me know what is issue that users are not able to login so as to reset the DX650 Desktop Screen Lock password.

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