DX80 on CUCM 10.5.1 - Not Registering

[UC Support]

Hi everyone.

Received some DX80 from Cisco for testing purposes. The DX are configured in the CUCM as we speak but they won't register.

I can use the DX with Jabber (Chat functionnality) and it works fine, but the CALL option isnt available.

The DX is configured like a regular phone, it's in the right VLAN, the MAC address is fine too.

Anyone can give me a clue as to where i can look to make it work?

Thank you.

[Manish Gogna]

Can you provide the packet capture from the DX80 after resetting it until the time it gets stuck on registering?

Manish

[PT18]

Hi,

Did you ever get this working? If yes, please share how. I am experiencing the same issue.

TIA.

[Mohammed al Baqari]

Generate CUCM traces and use Xtranslator to decode.

You can upload the traces here and I can decode them.

[PT18]

Ok, so the problem was solved by installing device pack "cmterm-devicepack10.5.1.12026-1.cop.sgn", rebooting cluster and by assigning DN to the DX80.