DX80 Wallpaper

[Gordon Ross]

I've followed the (limited) DX80 manual instructions on supplying a Wallpaper for the DX80, but it's not working. The DX80 isn't using the wallpaper, nor is the wallpaper listed if you go into settings.

1. Do you need to specify a List.xml for the DX80?
2. In the background image field for the device in CCMAdmin, do you need to specify the bare filename (e.g. filename.png), or the full TFTP path (Desktops/1600x1280x24/filename.png) ?

I've had a quick look at the console logs from the web interface, and I can't see anything obvious there.

GTG

[Deepak Rawat]

Couple of things Gordon:

1) Please make sure that the image you are using there should strictly be 2985x1080 in size

2) Choose the path as Desktops/2985x1080x24

Edit to the O.P., refer to below defect and there is no need for List.xml file as you use for other phone models:

https://tools.cisco.com/bugsearch/bug/CSCut54061/?reffering_site=dumpcr

Regards

Deepak

[Gordon Ross]

1 - file is the correct size and colour depth:

$ file uni_shield_1.png
uni_shield_1.png: PNG image data, 2985 x 1280, 8-bit/color RGBA, non-interlaced

2 - The file is in the (new) correct path:

3 - And it's specified on the device:

Doing a Wireshark, I can't see the DX80 making any TFTP requets. It only makes HTTP requests.

(Oh, and it's using the wrong NTP servers...)

Suggestions?

GTG

[Deepak Rawat]

Did you try restarting the TFTP service on all the applicable servers Gordon.

Regards

Deepak

[Gordon Ross]

Yep:

$ tftp 172.18.0.35
tftp> get Desktops/2985x1080x24/uni_shield_1.png
Received 2471939 bytes in 2.9 seconds

GTG

[Deepak Rawat]

Your image size is 2985 x 1280 that is correct as per the Documentation and once uploaded it should be resized to 2985 x 1080 on its own but can you upload the image itself as 2985 x 1080 and then try

Regards

Deepak

[Gordon Ross]

Er, do you mean to say upload a 2985 x 1080 image? If so, do I put it in the Desktops/2985x1080x24 directory instead?

GTG

[Deepak Rawat]

That is correct, upload the image with the dimensions of 2985 x 1080 instead of 2985 x 1280 and put it in the Desktops/2985x1080x24 folder then.

Regards

Deepak

[Gordon Ross]

I've uploaded a 2985x1080x24 image into the Desktops/2985x1080x24 folder, reset the DX80 and....no joy :-(

GTG

[dlcharville]

Gordon - did you figure this out?

Thanks,
Dan

[Gordon Ross]

Currently have a TAC case open about this. TAC are confused. My wallpaper works on their DX80s, but not mine.

GTG

[Gordon Ross]

Solved the issue at last!

Despite the device having a setting for specifying the wallpaper, you can't set it on the device.

You have to use a common device profile. Set the wallpaper there, set the DX80 to use the profile and it works a treat.

<rant>Why would you offer a setting that doesn't work??</rant>

GTG

[Gordon Ross]

The observant will notice that I actually put the 2985x1280 file in the wrong directory. I've corrected that and still no joy.

My concern is that Wireshark is NOT showing any TFTP requests from the device. It only makes HTTP, and none of those are for the wallpaper.

GTG

[SVciscomio]

Hi Gordon,

in the "Background Image" field, you should put only the name of the file (uni_shield_1.png) instead the full path

[Gordon Ross]

BTW - The details of BugID CSCut54061 has been updated to include what the correct path is.

GTG